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InVision ambassador ambassador
Gino Molinaro Edited

Craft Sign-In Issue

After 5 minutes or a short period of not using Craft, it signs me out - requiring a sign in with Invision every time I go to use Craft again. Please fix this.

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Korene
InVision ambassador Korene , ambassador
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I also have the same issue and it's getting worse with every time.  

3

Camille M
InVision ambassador Camille M, InVision Employee , ambassador
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Hi Gino and Korene,

So sorry to hear that you’re both running into this issue of being repeatedly signed out of Craft!

I’m opening a ticket on your behalf, Gino, with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

Korene, I see that you already have a Support Ticket open with our team, and they've sent over some troubleshooting points.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,

Camille

If anyone else is experiencing this issue, please submit a support request to report the issue you’re encountering.

0

TSU
InVision ambassador TSU , ambassador
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Hi,

I have the same problem since mid-november. And I'm not the only one in my team to have it.

Can you please let me know if you find a solution?

 

Thank you.

2

jonmarc
InVision ambassador jonmarc , ambassador
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Same here, I too am having the same problem that Craft will log me out. Sometimes whenever I make an update to a page and load it to Invision through Craft, it will not show that update either.

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Camille M
InVision ambassador Camille M, InVision Employee , ambassador
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Hi TSU and Jon,

Thanks for sharing those details! This does sound like a bug our tearm are currently lookint into.

I’m opening a ticket on your behalf, Jon, with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

TSU, I see that you already have a Support Ticket open with our team, and they've sent over some troubleshooting points.

Cheers,

Camille

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Mor Daniel
InVision ambassador Mor Daniel , ambassador
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Hi, my team has the same bug, when is it going to be fixed?

1

Gino Molinaro
InVision ambassador Gino Molinaro , ambassador
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For me there is no solution with someone that is currently using the Brave browser. I've heard from Invision support that clearing the cache and cookies might work as the only other step.

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