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InVision ambassador ambassador
Ximena Godínez • • Edited

Inspect mode not working for texts!

When I try to inspect a text field in any screen of the project, the screen goes blank. It just happens with 2 projects, all the other ones are working fine.

This post is associated with a known feature request: [[problemTicketSubject]]. Let our Product team know that you’re interested in this feature.

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Camille M
InVision ambassador Camille M, InVision Employee , ambassador •
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Hi Ximena,

Sorry to hear you're running into this trouble when viewing text boxes in Inspect!

We'd like to gather some additional details to assist in troubleshooting this further. Would it be possible to provide the following?

  • What is the name of the affected file/artboard?
  • What version of Sketch or Photoshop are you using?
  • What version of the Craft plugin are you using? On macOS, you can find this by clicking the Craft icon in the macOS menubar and hovering over the Sync + Prototype option.
  • Could you provide a screencast showing how the screen goes blank when you select a text layer?

Thanks,
Camille

0
Ximena Godínez
InVision ambassador Ximena Godínez , ambassador •
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Hello Camille,

Here are my answers:

  • What is the name of the affected file/artboard? I have different files in one of the not working Invisions, "Creators Demo" and the other one has multiple files in it, all with this structure 'crcreators-campaigns'.
  • What version of Sketch or Photoshop are you using? Sketch Version 70.2
  • What version of the Craft plugin are you using? On macOS, you can find this by clicking the Craft icon in the macOS menubar and hovering over the Sync + Prototype option. Version 1.0.103
  • Could you provide a screencast showing how the screen goes blank when you select a text layer? I created a sample screen due to client confidentiality for you to see the problem.

Thanks!

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Camille M
InVision ambassador Camille M, InVision Employee , ambassador •
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Hi Ximena,

Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,
Camille

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Christel Droit
InVision ambassador Christel Droit , ambassador •
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Hi,

I have exactly the same problem.

What's the solution ?

Thanks,

Christel.

0
Raynor B
InVision ambassador Raynor B, InVision Employee , ambassador •
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Hi Cristel,

I'm sorry to hear that you're encountering a similar issue! If you wouldn't mind providing some further details, I'll be happy to pass this onto our Support team to troubleshoot this with you. 

  • What version of Sketch or Photoshop are you using?
  • What version of Craft Manager are you using? On macOS, you can find this by clicking the Craft icon in the macOS menubar and hovering over the Sync + Prototype option.
  • Could you provide a screenshot or screencast showing how the screen goes blank when you select a text layer?

Once you've confirmed the details, we'll be happy to create a ticket on your behalf. 

Regards,
Raynor

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Colm
InVision ambassador Colm , ambassador •
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Hi,

I'm having the same problem.

Using Sketch 70.3 & Craft Manager 1.0.103

https://media.giphy.com/media/tXK3tXdz4LaQ1OpK4C/giphy.gif 

 

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Michael S
InVision ambassador Michael S, InVision Employee , ambassador •
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HI Colm,

Thanks for sharing these details! I'm going to be looping you in with our support team who will be able to help. Someone will be in touch as soon as they can!

Thanks,
Michael

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