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InVision ambassador ambassador
Payton Lake
Payton Lake Updated

InVision Specs Not Working

InVision specs mode isn't opening anything, from either InVision login or from Craft sync. When I click on the specs project, it just goes to a blank white screen. any ideas?

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Camille M
InVision ambassador Camille M , ambassador

Hi Payton,

Sorry to hear you're running into some troubles with Specs!

We'd like to gather some additional details to assist in troubleshooting this further. Would it be possible to provide the following?

  • What browser and operating system are you using? You can get these details by going to http://www.whatsmybrowser.org/, clicking “Copy”, and pasting the link it gives you here.
  • Does this behavior continue if you access your Spec in an incognito window? How about with an alternate browser?
  • What version of Sketch and version of the Craft plugins are you using?
  • Could you provide a screenshot/screencast showing what’s going wrong?

I know this is a frustrating problem to come across, but this information will be valuable in helping us troubleshoot this for you. 

Thanks,

Camille

 

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Aldo Alfaro
InVision ambassador Aldo Alfaro , ambassador

Specs is not working at all. I too see nothing but a blank page with the InVision logo in the top left corner.

  • I'm using Google Chrome 88.
  • Craft version 1.1.103
  • Sketch version 70.3

I published a Spec via the Craft Sync in Sketch and then created another one from a set of prototype screens in InVision and both methods had the same result.

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Camille M
InVision ambassador Camille M , ambassador

Hi Aldo,

So sorry to hear that you’re running into this issue! Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,
Camille

 

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