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Joanna Bradford
Joanna Bradford Updated

Freehand not opening?

I have just created new Freehand wireframe and it is not opening? It is stuck on the loader... Does anyone else experience this?

This post is associated with a known feature request: [[ problemTicketSubject ]]. Let our Product team know that you’re interested in this feature.

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Camille M
InVision ambassador Camille M , InVision Employee , ambassador

Hi Joanna,

Thanks so much for reaching out! We sometimes see odd behavior when the browser's local files associated with InVision become outdated or corrupted. To further troubleshoot this issue, please first sign in to InVision via an incognito or private browsing window.

If you are able to access your projects in an incognito session, we can confirm you’ll need to clear that data (cache and cookies) from your browser. For help doing that, please see Clearing your browser's cache and cookies for more detail. Once cleared as per the above instructions, please restart your browser and attempt to perform the InVision action again. If you're still having trouble after that, please do let us know.

If you still have trouble in an incognito browser, please let us know which browser and version you are using and if any other browsers are having issues as well.



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