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InVision ambassador ambassador
Tamara Kluskens

Error while uploading my Sketch document to DSM

Hi, Everytime I'm trying to upload my Sketch document to DSM it hangs at 87% and after that I get the following message: "There's been an error uploading the document, please try again". I tried five times, but it didn't work. I'm logged in into CraftManager, inVision etc. I tried to duplicate the file and rename it. I'm trying to upload a document to an existing DSM which had two other files connected before this one. What should I do to get it working again? Kindest regards, Tamara

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Gill
InVision ambassador Gill , ambassador
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Hi, I have the same problem as well. Would really need some advice on how to fix this because it's effecting my workflow. 

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Camille M
InVision ambassador Camille M, InVision Employee , ambassador
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Hi Gill,

Thanks for getting in touch and sorry to hear about this issue. Just so we can dive deeper, I’d appreciate if you could please provide me with some additional details:

  • Could you please share a screenshot showing the error you're running into?
  • What operating system are you using? Please include the version (e.g. macOS 10.13.30)
  • What version of Sketch are you using?
  • What version of the Craft plugins are you using? Please include Craft Manager and Sync+Prototype version number. Those system spec will allow us to try and replicate this issue using the same software versions.

Look forward to your response,

Camille

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Walter Coots
InVision ambassador Walter Coots , ambassador
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I was having the same problem here. It would get to 86%, freeze, then throw a vague error.

  • macOS 10.15.7 (19H15)
  • Sketch 70.1 (108880)
  • Craft 10.0.103
  • Sync+Prototype 2.3.172
  • New DSM 1.0.5
  • Legacy DSM 1.1.42 (if it matters)

Someone on the team posited that file size might be the trouble. It had been uploading fine, but we added a lot of components in the past couple of days. The file had become nearly 780MB! After deleting the components we'd added and trying again, it worked fine. A quick Google search for Max File Size DSM and we learned about the 500MB limit. So it seems in the current version of DSM, the error shown is generic rather than the one seen at https://support.invisionapp.com/hc/en-us/articles/360042868171-What-if-My-Sketch-File-is-Too-Big-for-DSM- 

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Camille M
InVision ambassador Camille M, InVision Employee , ambassador
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Hi Walter,

So sorry to hear that you’re running into this issue! Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,
Camille

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Gill
InVision ambassador Gill , ambassador
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The error message would pops up after it stops at 86%. I'm using....

- Operating System: MacOS Catalina 10.15.7

- Sketch Version 70.1 

- Craft plugins version: v1.0.103 (216) - Might not be the one you're looking for but let me know 

P.S I also happen to have already downloaded the craft manager plugin, but when I logged into the DSM of an organisation, it just keeps telling me to download the plugin, when I already have it...

Hope this helps. Thanks

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Camille M
InVision ambassador Camille M, InVision Employee , ambassador
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Hi Gill,

Thanks for sharing all those details with us, and I'm sorry you're having trouble with DSM!

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,
Camille

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