We have been working on an app prototype for a client that they will be using both on phones and on desktop. The whole design team works on Macbooks and mainly uses Chrome and Safari as browsers.
We have tested the app several times before sharing with the clients to make sure everything works fine, and although it functions on our end we received the following feedback:
- The app crashed for the 2 clients testing it on the exact same slide when they open it in Internet Explorer
- On some phones they get this message: "This is a large prototype. To optimise your viewing experience we do not offer offline support for prototype of this size" -> Closing this message, they still get through to the design that works perfectly, but they want to avoid having this message pop up
My guess is that this is compatibility issue with certain browsers/operating systems. The client mainly uses Windows.
Would anyone know why the prototype might work better/worse on some phones/laptops and why it has issues on others? Is there anything we can do?
Thanks ahead for the help.