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InVision ambassador ambassador
Frédéric BERGIA

Craft not working with Photoshop 2021?

Craft not working with Photoshop 2021? I specify that I have activated "Generator". I wanted to reinstall the CRAFT plugin, but I got the message "Please install the latest version of Adobe Photoshop before running the installer" :( Could you help me ? Will a new Craft plugin be available soon?

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Frédéric BERGIA
InVision ambassador Frédéric BERGIA , ambassador
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I am clarifying that I can see the "Syn" panel in the PS 2021, but I can't sync the art board.
I've got the famous message : "There's been an error strating Photoshop Generator. please make sur you have it enabled under preferences...)

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Alex Olivero
InVision ambassador Alex Olivero , ambassador
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Same problem.

0

Joseph Ryan
InVision ambassador Joseph Ryan , ambassador
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Same, can no longer see the Craft sync generator in the panel in 2021 and 2020 has been removed..

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Camille M
InVision ambassador Camille M, InVision Employee , ambassador
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Hi all,

I wanted to follow up with you regarding the issue you were running into whereas Craft Sync would not install with Photoshop v22 (2021).

We're happy to announce that our Engineers were able to get that issue fixed and you should not expect to encounter it any longer. When you have a moment, please give it another test and you should find that the blocker is no longer present.

Thank you for your patience while our team worked on sorting this out. We want to make sure everything is fully working as intended now, so please don't hesitate to reach out if you have any questions or lingering issues with this. We're here to help!

Cheers,

Camille

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lorraine wood
InVision ambassador lorraine wood , ambassador
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I'm still having this issue - can you please advise!?

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Camille M
InVision ambassador Camille M, InVision Employee , ambassador
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Hi Lorraine,

We'd like to gather some additional details to look into this further. Would it be possible to provide the following?

  • What operating system are you using? Please include the version (e.g. macOS 10.13.3 or Windows 10).
  • What version of Photoshop are you using?
  • What version of the Craft plugins are you using?
  • Could you provide a screenshot showing what’s going wrong?

Thanks,

Camille

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Lorraine
InVision ambassador Lorraine , ambassador
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Camille

  • What operating system are you using? Please include the version (e.g. macOS 10.13.3 or Windows 10). - macOS Catalina V 10.15.7
  • What version of Photoshop are you using? 2021
  • What version of the Craft plugins are you using? 1.0.9
  • Could you provide a screenshot showing what’s going wrong? - screen shot added and I have followed the instructions

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Camille M
InVision ambassador Camille M, InVision Employee , ambassador
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Hi Lorraine,

So sorry to hear that you’re running into this issue! Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,

Camille

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