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InVision ambassador ambassador
Jason
Jason Updated

Unable to create hotspots due to new sketch insert symbol shortcut

The Craft shortcut (c) to add a hotspot to a layer is no longer working due to new update with the sketch insert symbol feature (it uses the same shortcut and overrides Craft plugin). This is a major problem in our company.

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Christopher Smith
InVision ambassador Christopher Smith , ambassador

This is a major problem period! At this point, the only benefit of Craft for our company is uploading directly to InVision. We have no way of building the prototype within Sketch! I'm really surprised that no one within InVision realized that this could be an issue...

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E3
InVision ambassador E3 , ambassador

I tried to override the "Window -> Insert" shortcut in system preferences, with no results. The only workaround i found, until they fix it, is by using the runner plugin.

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Miguel Barrero
InVision ambassador Miguel Barrero , ambassador

@Invision PLEASE solve this problem asap or you are going to lose many users because of that. I feel now I am using Invision to upoload the prototyp but it´s becoming very annoying to do it and after so long without solving this big problem, it is unmanageable. It´s gonna be easy to find an app to Prototype without this kind of big issues.

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Jason, Christopher, E3, and Miguel,

We're sorry to hear that you're running into an issue with the C key shortcut in Sketch, but thanks for reaching out to our Community.

Jason and Christopher, I see that you already have tickets regarding this issue, so if you have any updates to add, please reply to those tickets and our Support team will happy to assist.

E3 and Miguel, I’ll be opening tickets on your behalf with our Support team so they can dig into this further with you internally. Please keep an eye out for an email from one of our Support agents soon.

In the meantime, as a workaround, you can customize Sketch's shortcuts in macOS's System Preferences under Keyboard: 

For example, you could change Sketch's C shortcut for the Insert Window to ⌥C (Option C) instead for the following configuration:

  • use the shortcut to start an interaction in Craft Prototype 
  • use the ⌥C shortcut to pull up Sketch's Insert Window

The instructions for this are below (and you can read more here: Can I change the keyboard shortcuts for Craft tools?):

  1. On your Mac, navigate to System Preferences > Keyboard.
  2. Click the Shortcuts tab.
  3. From the left side navigation, click on App Shortcuts
  4. Click the + button and, from the Applications dropdown, choose Sketch
  5. In the Menu Title field, enter the name of the menu command: Insert Window
  6. Type the keyboard shortcut, e.g. ⌥C (or any shortcut you like) and click Add.


I hope this workaround does the trick for the time being. ​

I apologize for any frustration and disruption that this issue is causing you, and we'll look forward to assisting you via the ticket. 

Best,
Raynor

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Miguel Barrero
InVision ambassador Miguel Barrero , ambassador

Thank you Raynor. I hope we can really solve the problem soon.

Best regards.

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Anastasia
InVision ambassador Anastasia , ambassador

How come it's not solved yet?

С shortcut doesn't work for me in Big Sur still. Assigning different  shortcut for "Insert Window" doesn't help since it doesn't free up the existing С shortcut for different use. So now I have two keys to open Insert Window, and none for adding a hotspot.

You guys know it's impossible to build hotspots in Sketch without this shortcut, right? The entire section of your plugin is basically useless.

I'm really annoyed at how Invision handles pretty pressing issues recently.

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Ben Klaus
InVision ambassador Ben Klaus , ambassador

I can't believe this happened as I was half completed with a prototype! Now I have no way to add hotspots.

Oh, I did just realize I can cut and paste my existing hotspots to get through this one. But this has rendered Craft plugin useless, and removed my ability to prototype with Sketch! 😡

Please help!

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Kerry Franklin
InVision ambassador Kerry Franklin , ambassador Edited

You can add hotspots in Build mode after you have uploaded it to InVision. That said, it's much less convenient than doing it using Craft. Please fix this issue. 

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Anastasia, Ben, and Kerry, 

Thanks for voicing your concerns regarding this! I can certainly understand the inconvenience. 

As of March 18th, Craft was updated to remap hotspot creation to the K key to avoid conflict with Sketch's new C keyboard shortcut for the Insert window. 

You should now be able to select the layer you want to add your hotspot to and press the K key. 

More on these updates here: Release Notes: Craft – March 18th, 2021

This should resolve the issue for you, but if you have any trouble please let us know. 

Best,
Raynor

 

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Ben Klaus
InVision ambassador Ben Klaus , ambassador

THANK YOU!!!

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Kerry Franklin
InVision ambassador Kerry Franklin , ambassador

Success, many thanks!!

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Christopher Barklem
InVision ambassador Christopher Barklem , ambassador

I followed the instructions and it makes two shortcuts for the Window Insert. So congratulations Sketch you have won this round against InVision. Next time InVision focus on allowing configuration of your shortcuts so that designers are not left completely broken. The experience of manually adding all the interactions on InVision makes the workflow 3-4x as much. What a Friday afternoon!!!!!

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Mingfei Bi
InVision ambassador Mingfei Bi , ambassador

I still have the same issue.

I have two versions of Sketch 71.1 and 69.2. None of them works for the 'C' shortcut. 

When you have time, please advise how to fit it. Thanks a lot!

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Ben Klaus
InVision ambassador Ben Klaus , ambassador

The new shortcut is 'K'

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