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Diane Lim
Diane Lim Updated

Can't login to Craft

I'm trying to login to Craft plugin but it gives me an error message. It says 'Sign in failed. Please try again'. 

Login credentials are correct and it was working fine yesterday. 

I tried to reinstall Craft but still don't work. 

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Josh Thomas
InVision ambassador Josh Thomas , ambassador Edited

I'm having the same issue since yesterday. Just all the sudden stopped working so I tried signing out and now I can't sign back in.
I tried uninstalling and reinstalling per directions below, no luck.
https://support.invisionapp.com/hc/en-us/community/posts/360043613032-Can-t-login-

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Camille M
InVision ambassador Camille M , InVision Employee , ambassador Edited

Hi Diane,

Our apologies for the troubles authenticating into your account via Craft!

If you wouldn't mind, can I please ask that you sign out of Craft Manager, then proceed to clear your browsers cookies/cache, then attempt to sign back in to Craft Manager. This should allow you to log in successfully. Please let me know if you are still running into any issues after giving this a try.

Thank you,

Best,

Camille

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