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InVision ambassador ambassador
Dan Yun

Screen Jitter (screens move by 1 pixel)

I've been running into a bug where some of the screens I upload will be off vertically by a pixel. So when I'm trying to present a prototype the screens shift up and down. I can't figure out why this happens and why only to certain screens.

In sketch, my elements are lined up to the edge of the artboards and are even the same dimensions and x & y values. 

Has anyone else run into this issue?

 

*I'm uploading screens using the craft plugin (v1.0.63) and running sketch v68.2 on Macbook Pro (Catalina 10.15.5).

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Camille M
InVision ambassador Camille M, InVision Employee , ambassador
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Hi Dan,

Sorry to hear you're running into trouble with your project appearing as expected

We'd like to gather some additional details to assist in troubleshooting this further. Would it be possible to provide the following?

  • Firstly, I see that you're running an out of date version of Craft. Can you update to the latest version and try syncing your project again to see if this resolves the issue?
  • What browser are you using? You can get these details by going to http://www.whatsmybrowser.org/, clicking “Copy”, and pasting the link it gives you here.
  • Does this behavior continue if you access your projects in an incognito window? How about with an alternate browser?
  • Could you provide a screenshot showing what’s going wrong?
  • Could you include an example share link?

I know this is a frustrating problem to come across, but this information will be valuable in helping us troubleshoot this for you. 

Thanks,
Camille

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Dan Yun
InVision ambassador Dan Yun , ambassador Edited
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Hi Camille,
Thanks for responding.

To answer your questions:

  • The version of craft I am/was using is up-to-date
  • I'm using Chrome 86 but also tried viewing my prototype in safari, firefox, and incognito mode and the same screen jitter happens

I"m going to try and share a link:
https://costar.invisionapp.com/d/main#/projects/prototypes/20793039

Thanks,
Dan

 

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Dan Yun
InVision ambassador Dan Yun , ambassador
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Hi Camille, I just tried re-uploading the screens and it's no longer jittering. I'm not sure what changed but, just to give some context, I have tried that before and it didn't fix the jittering.

I'm going to leave the link to that prototype up so you can see what the problem I ran into is.

 

Thanks,

Dan

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Camille M
InVision ambassador Camille M, InVision Employee , ambassador
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Hi Dan,

Thanks for checking back in! 

Unfortunately the prototype link you sent through was an internal link that requires membership to you Enterprise, so we were unable to access the link.

However, I'm so glad to hear your issue is now resolved and you're back up and running!

Should any other issues arise, please do reach out, we're always here to help.

Cheers,

Camille

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Jeff Negrelli
InVision ambassador Jeff Negrelli , ambassador
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I have been experiencing the same issue. It only happens on this one screen in my project, doesn't affect any of the other artboards imported with Craft sync in the same way.

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Jeff Negrelli
InVision ambassador Jeff Negrelli , ambassador
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Camille M Just wanted to tag you here to check status of my previous comment. Thank you.

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Camille M
InVision ambassador Camille M, InVision Employee , ambassador Edited
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Hi Jeff,

Thanks for reaching out!

We'd like to gather some additional details to assist in troubleshooting this further. Would it be possible to provide the following?

  • What operating system are you using? Please include the version (e.g. macOS 10.13.3 or Windows 10).
  • What version of Sketch/Photoshop are you using?
  • What version of the Craft plugins are you using?
  • Could you please share link to the affected screen?

Thanks,
Camille

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Jeff Negrelli
InVision ambassador Jeff Negrelli , ambassador
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Operating system: macOS Catalina 10.15.7

Sketch Version: 69.1

Craft Version: 1.0.103

Link to screen: https://klarna.invisionapp.com/share/ANZODUU5DQB#/screens

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Camille M
InVision ambassador Camille M, InVision Employee , ambassador
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Hi Jeff,

Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,
Camille

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