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InVision ambassador ambassador
Cinzia Gavelan-Vargas
Cinzia Gavelan-Vargas Updated

Update Issues

Every time I go to update Craft it gets hung up on "Craft is updating" but there is no progress. See screenshot below.

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Camille M
InVision ambassador Camille M , InVision Employee , ambassador

Hi Cinzia,

Thanks for getting in touch! I'm sorry to hear about the trouble. When you have a chance, please open Activity Monitor on your Mac. From here, search for and close the Craft Manager application. After doing so, can you reopen Craft from your Applications folder and let me know if this clears things up?

I look forward to hearing back!

Camille

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Sorin Jurcut
InVision ambassador Sorin Jurcut , ambassador

Having this issue now. Doing that doesnt solve the problem. What does solve the problem, is to remove automatic updating, force-closing the app, re-opening and manually updating the app.

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Justin Rusk
InVision ambassador Justin Rusk , ambassador

Thanks Sorin Jurcut your solution worked for me. Camille M FYI I confirmed others on my team are having this same issue.

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Camille M
InVision ambassador Camille M , InVision Employee , ambassador

Hi Sorin and Justin,

Thanks for writing in! I'm so glad to hear your issue is now resolved with the steps you've shared, Sorin, and that they worked for Justin too.

Should any other issues arise, please do reach out, we're always here to help!

Cheers,

Camille

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