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InVision ambassador ambassador
Greenberry Edited

Craft crashing when trying to sync from Sketch

Hi,

Lately when I try to sync from Sketch to InVision craft crashes entirely. The icon disappears from the mac toolbar and I have to restart the Craft Manager App.
The artboards are synced to invision but are completely blank.

This is happening on every single file so not just one file. I've tried uninstalling Craft Manager and Sketch (including every file and folder from ˜/Library/Application Support but to no avail.

With kind regards

EDIT:
Log file can be found here https://drive.google.com/file/d/1V2APDR_TGHxrpH4YTH9yvHU-M3D96v3o/view?usp=sharing

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Michael S
InVision ambassador Michael S, InVision Employee , ambassador
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Hello!

Thanks for getting in touch about this, and apologies for the trouble. Craft issues can often be resolved by uninstalling and reinstalling the plugin, so I'd like for you to give that a try using the instructions below.

To uninstall Craft:

1. Click the Craft Manager icon in the macOS menu bar.
2. Click the gear icon in the upper right corner.
3. Click Preferences.
4. Click Uninstall to uninstall the plugins.

The plugins should now be uninstalled. To reinstall:

1. Click the Craft Manager icon again in the macOS menu bar.
2. Select the Tools tab at the top of the window.
3. Click Install.

If you continue to experience issues after reinstalling, let me know and we'd be glad to walk you through some next steps!

Thanks,
Michael

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