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InVision ambassador ambassador
Blake Ramick

Freehand image quality

Anyone have any best practices for adding higher quality images in Freehand? Mine show up pixelated and the original is not.

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Scott Weston
InVision ambassador Scott Weston , ambassador
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I'm experiencing this problem too. I've tried to use the tool for remote collaboration but the image quality rendering means it's just not worth the trouble.

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Camille M
InVision ambassador Camille M, InVision Employee , ambassador
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Hi Blake and Scott,

Thanks for reaching out to InVision Support today! I'm sorry to hear that you're having some difficulties with your Freehands, but I'll be happy to troubleshoot this with you both.

To get a better idea of what's happening on your end, I'd like to gather some more information.

- Could you please send through some screenshots or a screen recording showing this issue occurring?
- If you try accessing your Freehands via a private/incognito window, does the issue persist?
- Could you please confirm your browser and OS details by going to www.whatsmybrowser.org, clicking the “Copy” button, and pasting the link it gives you into your reply?
- What dimensions are the images being uploaded to Freehand?

I'm sorry to reply to you with questions rather than answers, but this information will help us dig into this issue further. Looking forward to your reply!

Regards,

Camille

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