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InVision ambassador ambassador
Will Ilarraza

Can't sign into Craft on a different Domain

Hi

I'm having trouble signing into Craft on a different domain than my Organization. When I try to switch it I get redirected to my old domain. 

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Will Ilarraza
InVision ambassador Will Ilarraza , ambassador
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Any one on this yet?

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Mike Siegle
InVision ambassador Mike Siegle, InVision Employee , ambassador
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Hey Will, 

Sorry for the delay getting back to you on this. 

I'm curious if you still have these issues using a private/incognito browsing window. 

If not, we sometimes see odd behavior like this when the browser's local files associated with InVision become outdated or corrupted and would suggest clearing that data (cache and cookies) from your browser.

For help doing that, please see Clearing your Browser's Cache and Cookies for more detail. Once cleared as per the linked instructions, please restart your browser and attempt to access your account again.

If you're still having these troubles after taking these steps, please let me know and I'll take a closer look.

All the best, 

Mike

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Will Ilarraza
InVision ambassador Will Ilarraza , ambassador
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Hi, the cache clearing did fix it but now it appears to be the only solutions. Since the craft manager update to 1.0.100 I've had to clear my cache 4 times within a week just to sign in. This includes two of them after returning overnight. This can get bothersome during my workflow as I have to start over in other Saas logins multiple times .

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Mike Siegle
InVision ambassador Mike Siegle, InVision Employee , ambassador
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Hey Will, 

Gotcha, thanks for the update on this and sorry for the continued troubles this has caused. 

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,

Mike

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