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InVision ambassador ambassador
Adam Nekola

Invision for Jira — trouble connecting?

Not sure if I'm posting in the right place...

My Invision for Jira extension isn't working at the moment. It's giving me an error "We're having trouble connecting to InVision for Jira. Try contacting the developer for support." .... I'd love to get it working again!

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Adam,

You're certainly in the right place! Thanks for reaching out. I'm sorry to hear about the trouble with your Jira integration. In order to determine what might be causing this, can you please provide some additional details?:

  1. What browser and operating system are you using? You can get these details by going to http://www.whatsmybrowser.org/, clicking “Copy”, and pasting the link it gives you here.
  2. What version of Jira Cloud are you on?
  3. What version of the InVision for Jira add on are you using?
  4. Can you provide a screencast video showing the steps that lead to the error?

Could you please check that these domains and ports are allow listed to enable integrations?:

Look forward to hearing from you,

Shaina

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