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InVision ambassador ambassador
Kevin The

Commenting feature not working and buggy

HI Team,

 

Please see the screenshots below. It seems that the commenting feature for my Invision Studio prototype is not working. Here is the situation :

1. My co-worker had given total of 6 comments an hour ago but when I checked, only 1 comment are available. The rest is missing and I can't find it.

2. The comments are docking when I scroll up/down and this make the location of the comments not static - hard to pinpoint the location of the comments.

3. I can't reach bottom of my page! Need to zoom out around 70-80% to see the rest of my prototype.

 

For point (1), this is weird since I think last week the commenting feature works just fine. And it very disrupting my workflow with my co-workers, since we need feedbacking and collaboration as soon as possible.

For point (2) and (3), this has appear since the first time I used Invision Studio prototyping feature. My company use paid account but we found it weird that Invision's own Studio had lesser-quality prototyping feature compared to the Craft plugin (Sketch) based. The feature are way less and it's more buggy, less usable too. We think it should be at least on the same quality. The Craft based one has a much more advanced and detailed feature! Its very annoying too since we essentially paid more for less quality.

Please look into this as soon as possible.

 

 

Thank you and best regards

Kevin

 

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Emily Kirkman
InVision ambassador Emily Kirkman , ambassador
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Hi Kevin,

Sorry to hear you are encountering this issue! With regards to the comments, I wonder if it requires clearing cookies/cache? Sometimes refreshing the browser helps if there is an old tab open that it outdated (without the comments) or trying to open it in incognito mode to see if it still happens? I have also let Shaina, the Community Moderator, know about this issue. You can expect InVision support to follow up with your comment soon!

Hope this helps!

Emily 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Kevin,

This sounds like some really odd behavior! Sorry to hear that you and your team are running into these issues with comments. As Emily mentioned above, can you please try:

  1. Clearing your cache/cookies
  2. Attempt this is an incognito/private browser window

Additionally, can you please provide the following details to assist us with troubleshooting?:

  1. The version of Studio that you're using
  2. Your browser details which you can find here
  3. A screenshot of your "About this Mac" overview or other OS details
  4. When did you notice this starting to happen, or has it always been an issue?

Look forward to hearing back,

Shaina

  1. Is this happening with all Studio prototypes or one in particular?
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