Craft prototype not syncing to InVision

Hi Ariel,

Thanks for reaching out today, and I'm sorry to hear you're experiencing issues syncing your prototype hotspots with Craft. To get a better idea of what’s happening on your end, I’d like to ask for a few more details:

1. Does this happen when syncing a different file?
2. Are you encountering any error messages? If so, can you please provide a screenshot?
3. Are you able to provide a screencast or screenshot(s) displaying what's going wrong?

Once we have those details, we can dig deeper to help get this sorted.

Thanks,

Shaina

Hi Shaina,

Thanks for replying. To answer the questions, here are the answers:

1. When tried to sync a different file, the prototype hotspot is working

2. There is no error messages displayed

3. Here is the screen cast: https://www.awesomescreenshot.com/video/454407?key=21e0728ef0bd428909ed1f253279153d

0.05 : showing the updated hotspot (5 in total)
0.50 : update prototype
1.09 : updated prototype on InVision (only 3 hotspot)

To add more information on the files, the file size is 533.6mb, which sometimes taking long time in saving and syncing.

Thanks for providing all of that information and that super helpful screencast! Before passing this along to our Support team so they can test directly with your file, can you please let us know if this problem persists if you choose to sync "All artboards on page"?

Thanks again,

Shaina

Hi Shaina,

As we are having 3 types of screen designs(desktop, mobile, ipad) together in the same sketch file, we usually manually select art board and sync to different folder respectively.

For this I've tried to sync "All artboards on page" to a new InVision folder, and the hotspot seems working fine. 

Glad to hear that is working in the interim, Ariel! To get to the root of the issue with this particular hotspot though, I would like for our Support team to take a closer look at this for you. They will be able to test directly with your file.

I will open a ticket on your behalf including all of the details you've provided here. Please keep an eye out for an email from one of our Support agents.

Best,

Shaina

To update with the solution, I publish all art boards to InVision, and proceed to delete rest of the unrelated responsive screen from there. 

Thanks for sharing your solution with the rest of the Community, Ariel! If there's anything else we can help out with, please don't hesitate to reach out.

Have a great day,

Shaina