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InVision ambassador ambassador
Ariel Chia Edited
Answered

Craft prototype not syncing to InVision

Sketch Version 67.2 (100443)
Craft Manager Version 1.0.98
Mac OS Version 10.15.6 (19G73)

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Craft prototype is working fine on Sketch Craft preview, but the updated prototype hotspot is not reflected on InVision after being prompted with 'sync is complete' message. Its still showing the previous version of hotspot.

My attempt was :
1. reinstall sketch
2. reinstall craft manager
3. update Mac OC into latest version

And the issue still not resolved. 

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Looking forward for your response. Thanks!

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Ariel,

Thanks for reaching out today, and I'm sorry to hear you're experiencing issues syncing your prototype hotspots with Craft. To get a better idea of what’s happening on your end, I’d like to ask for a few more details:

  1. Does this happen when syncing a different file?
  2. Are you encountering any error messages? If so, can you please provide a screenshot?
  3. Are you able to provide a screencast or screenshot(s) displaying what's going wrong?

Once we have those details, we can dig deeper to help get this sorted.

Thanks,

Shaina

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Ariel Chia
InVision ambassador Ariel Chia , ambassador
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Hi Shaina,

Thanks for replying. To answer the questions, here are the answers:

1. When tried to sync a different file, the prototype hotspot is working

2. There is no error messages displayed

3. Here is the screen cast: https://www.awesomescreenshot.com/video/454407?key=21e0728ef0bd428909ed1f253279153d

0.05 : showing the updated hotspot (5 in total)
0.50 : update prototype
1.09 : updated prototype on InVision (only 3 hotspot)

To add more information on the files, the file size is 533.6mb, which sometimes taking long time in saving and syncing.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Thanks for providing all of that information and that super helpful screencast! Before passing this along to our Support team so they can test directly with your file, can you please let us know if this problem persists if you choose to sync "All artboards on page"?

Thanks again,

Shaina

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Ariel Chia
InVision ambassador Ariel Chia , ambassador
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Hi Shaina,

As we are having 3 types of screen designs(desktop, mobile, ipad) together in the same sketch file, we usually manually select art board and sync to different folder respectively.

For this I've tried to sync "All artboards on page" to a new InVision folder, and the hotspot seems working fine. 

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Glad to hear that is working in the interim, Ariel! To get to the root of the issue with this particular hotspot though, I would like for our Support team to take a closer look at this for you. They will be able to test directly with your file.

I will open a ticket on your behalf including all of the details you've provided here. Please keep an eye out for an email from one of our Support agents.

Best,

Shaina

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Ariel Chia
InVision ambassador Ariel Chia , ambassador
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To update with the solution, I publish all art boards to InVision, and proceed to delete rest of the unrelated responsive screen from there. 

It might not be the best way, but this shall solve the problem. 
 
Hope it can be helpful for people who encounter the same issue
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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Thanks for sharing your solution with the rest of the Community, Ariel! If there's anything else we can help out with, please don't hesitate to reach out.

Have a great day,

Shaina

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