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InVision ambassador ambassador
Subramanian Kalyan
Subramanian Kalyan Updated

App Store not working

Dear Team, 

Recently when I try to browse the App store, I only get the loader that keeps spinning for a long time and I do not see the app store opening.

Attached image for your reference 

 

Regards,

Subramanian

This post is associated with a known feature request: [[ problemTicketSubject ]]. Let our Product team know that you’re interested in this feature.

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Emily Kirkman
InVision ambassador Emily Kirkman , ambassador •

Hi Subramanian!

Sorry to hear the App Store is not loading for you!
If you could provide some further details here in Community for the team, this will help for further troubleshooting:

  1. What version of Studio are you running?
  2. What Operating System you are using? (A screenshot of your "About this Mac" or "Windows specifications" overview)
  3. Did this issue just start happening, or has it been an issue for the majority of your time using Studio?
  4. Is this happening with all of your Studio prototypes or one in particular?

Here are somethings you can try in the meantime if you haven't already:
To access the Studio App Store Beta:

  • You might have to sign out and in again.
  • Having saved everything, try restarting your computer. Then open Studio again to see if the issue still occurs

Look forward to hearing from you,

Emily

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Jackson
InVision ambassador Jackson , ambassador •

Hi,

I am also facing the same issue. Attaching my device specifications.

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Camille M
InVision ambassador Camille M , ambassador •

Hi Jackson,

Sorry to hear you're also unable to load the Studio App Store!

If you could provide some further details here in Community for the team, this will help for further troubleshooting:

  1. What version of Studio are you running?
  2. Did this issue just start happening, or has it been an issue for the majority of your time using Studio?
  3. Is this happening with all of your Studio prototypes or one in particular?
  4. If you sign out of Studio and back in, are you able to access the App Store?

Look forward to hearing from you,

Camille

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