I have a .studio file I've been working on for some time that consists of about 30 artboards and a shared library of components. The file will open though all I'm getting is a blank page - nothing is rendered. I can see all the layers and components but I'm unable to see anything on the artboard - kind of a big deal to lose 40+ hours of work. I'm able to work with other files - some sharing the same library - fine. Need some help with this.
Any thoughts or suggestions?
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Hi Todd,
Yikes! So sorry to hear that your Studio file is not opening properly after so much work. To get to the bottom of what might be causing this, can you please provide the following information?:
Look forward to hearing from you,
Shaina
Thank you Shaina for your reply - it's much appreciated.
Let me know if you need anything else and thanks once again for your help,
-Todd
Thanks so much for providing those requested details, Todd! Since you're saying that this is isolated to a particular Studio file, I would like for our Support team to test further with you.
I will open a ticket on your behalf with our Support team including all of the details that you've provided here. Please keep an eye out for an email from our Support team soon requesting more information.
Thanks for you patience
Shaina
Thank you Shaina.
-Todd
Of course! Let me know if there's anything else I can do to help out.
Best,
Shaina
Any news about this problem ?
I am also having the same problem as the OP. could you post updates or do I also need to request a support ticket?
Provided details in this post comment
https://support.invisionapp.com/hc/en-us/community/posts/360055526572-Artboards-disappeared-on-my-project-?page=1#community_comment_360013458532
Hi Ken,
I see that our team has already escalated your support ticket to our engineering team to work on recovering your corrupted file.
They'll be in touch with you as soon as they have more details to share with you.
Best,
Camille