ambassador

Todd • June 30, 2020 19:46

Blank Studio File

I have a .studio file I've been working on for some time that consists of about 30 artboards and a shared library of components. The file will open though all I'm getting is a blank page - nothing is rendered. I can see all the layers and components but I'm unable to see anything on the artboard - kind of a big deal to lose 40+ hours of work. I'm able to work with other files - some sharing the same library - fine. Need some help with this.

Any thoughts or suggestions?

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Shaina Torgerson , ambassador • June 30, 2020 20:42

Hi Todd,

Yikes! So sorry to hear that your Studio file is not opening properly after so much work. To get to the bottom of what might be causing this, can you please provide the following information?:

A screenshot of your "About this Mac" overview.
The version of Studio that you're running.
When did you notice this issue starting to occur?
Can you please provide a screenshot showing what you're seeing when attempting to open your Studio file?
Are you receiving any error messages? If so, can you please provide a screenshot?

Look forward to hearing from you,

Shaina

Todd , ambassador • June 30, 2020 21:05

Thank you Shaina for your reply - it's much appreciated.

currently using Studio v1.28.1 (built March 25, 2020) on a Windows 10 Pro computer (see cap below)
this started happening about 4 weeks ago
not getting any errors opening or working with the file
see screenshot of what I'm seeing below

Let me know if you need anything else and thanks once again for your help,

-Todd

Shaina Torgerson , ambassador • June 30, 2020 21:21

Thanks so much for providing those requested details, Todd! Since you're saying that this is isolated to a particular Studio file, I would like for our Support team to test further with you.

I will open a ticket on your behalf with our Support team including all of the details that you've provided here. Please keep an eye out for an email from our Support team soon requesting more information.

Thanks for you patience

Shaina

Todd , ambassador • June 30, 2020 21:23

Thank you Shaina.

-Todd

Shaina Torgerson , ambassador • June 30, 2020 21:24

Of course! Let me know if there's anything else I can do to help out.

Best,

Shaina

Stephane Moens , ambassador • September 14, 2020 07:27

Any news about this problem ?

Ken Koontz , ambassador • November 10, 2020 16:57 • Edited

I am also having the same problem as the OP. could you post updates or do I also need to request a support ticket?

Provided details in this post comment
https://support.invisionapp.com/hc/en-us/community/posts/360055526572-Artboards-disappeared-on-my-project-?page=1#community_comment_360013458532

Camille M, InVision Employee , ambassador • November 21, 2020 04:51

Hi Ken,

I see that our team has already escalated your support ticket to our engineering team to work on recovering your corrupted file.

They'll be in touch with you as soon as they have more details to share with you.

Best,

Camille

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