I've onboarded 2 of my colleagues to DSM and gave them access to a DSM project.
They both are running the latest version of Sketch and craft.
However, none of them see DSM plugin appear in their plugins.
I've onboarded 2 of my colleagues to DSM and gave them access to a DSM project.
They both are running the latest version of Sketch and craft.
However, none of them see DSM plugin appear in their plugins.
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Hi Frank,
Sorry to hear that your colleagues are encountering issues with DSM not showing up in Sketch. To get a better idea of why this is happening, can you please provide the following information?:
Look forward to hearing from you,
Shaina
Good morning,
I am having a similar issue with Sketch and DSM.
1. Sketch Version: Version 66.1 (97080)
2. Craft V 1.0.97
3. I've uninstalled and reinstalled Craft Manager
4. No error messages
Thank you!
Hi there,
Thanks so much for taking the time to provide those details! Sorry to see that DSM isn't showing up in Sketch for you. Are you seeing DSM showing in Craft Manager?
Look forward to hearing back,
Shaina
Hi Shaina,
Yes, here's a screenshot!
Thanks for getting back to me so quickly! You should see an option at the very bottom of the Craft Manager window where you can change your environment (screenshot below). When this is first changed to DSM you will be prompted to install your Sketch plugins, which gives you access to the DSM icon in Sketch.

In your screenshot it looks like the Environment option is cut off. Can you please provide a new screenshot showing the Environment?
Thanks,
Shaina
Hi there,
I do not see the Environment/DSM Beta toggle, here's a screenshot fo reference. Thanks so much for the prompt response.
Thanks for getting this screenshot back so quickly. It is strange that there is no Environment option. These details should help sort this out, so please answer if you can recall any of these:
In addition to providing these details, can you also please uninstall and reinstall Craft to see if the Environments option shows up? Please let me know what effect this has.
I appreciate your patience with this and will keep an eye out for your reply.
Thanks,
Shaina
Hi Shaina,
1. Personal link
2. I was successfully able to create the org DSM through InVision upon signing up, with no errors
3. MacOS Mojave: 10.14.6 (18G103)
I have tried installing and reinstalling the craft application and still have no luck.
Let's try a couple more things! Can you please try uninstalling and reinstalling once more using the steps below?:
To uninstall Craft:
The plugins should now be uninstalled. To reinstall:
If you continue to have issues, can you try to open Craft Manager from the macOS taskbar, and press cmd+shift+b? What do you see when you do this?
Look forward to hearing from you,
Shaina
Hi there,
I have tried uninstalling and reinstalling the app several times, based on the directions noted. I've also tried restarting sketch and my laptop and unfortunately I am still am not able to access the DSM tab in sketch.
I'm not sure what you mean by open Craft Manager from the macOS taskbar, and press cmd+shift+b, can you provide a bit more context?
Thanks!
-Kara
Hi Kara,
Thanks for providing that additional information and for taking the time to troubleshoot here in Community. I was just made aware that you've also opened a ticket with our Support team.
At this point, they will be able to best assist you moving forward. I will be sure to keep an eye on your ticket.
Thanks for your patience,
Shaina
Hi Shaina,
Sounds great, appreciate all of the help!
Of course, Kara! Glad I could help, and hope to get you all sorted soon.
Have a great day,
Shaina
Hi, Shaina,
I'm having this exact issue and followed the same exact steps Kara described, I was wondering if there's any known solution for this before I head over to open up a ticket with the Support Team.
Thanks!
Paula
Hi Paula,
Thanks so much for taking the time to reach out here in Community. After working with our Support team, Kara was presented with the following solution:
1) Do you see the menu: Plugins -> New Design System Manager
2) If you toggle the Show Sidebar Panel option on, do you then see New DSM as in this screenshot:
Hope this helps!
Shaina
my system does not show the menus above layers\components...just a black space and the 'design system' menu option opens a popup that is just black as well.
i have installed \ uninstalled, reset, ect...all the usual suspects and it has full disk access. no luck
Sorry to hear of that trouble, Adam!
I see that you're already working with our Support team in a ticket, so we'll let them know you've also reached out via the Community.
Cheers,
Camille