DSM Plugin does not appear in Sketch

Hi Frank,

Sorry to hear that your colleagues are encountering issues with DSM not showing up in Sketch. To get a better idea of why this is happening, can you please provide the following information?:

1. The version of Sketch that your colleagues are using.
2. The version of Craft Manager that your colleagues are running.
3. Have any of those encountering this issue tried to uninstall and reinstall Craft Manager?
4. Are they receiving any error messages? If so, can you provide a screenshot of that error message?
5. If you're able to obtain a screenshot of what they're seeing on their end, that would be very helpful!

Look forward to hearing from you,

Shaina

Good morning,

I am having a similar issue with Sketch and DSM.

1.  Sketch Version: Version 66.1 (97080)

2. Craft V 1.0.97

3. I've uninstalled and reinstalled Craft Manager

4. No error messages

Thank you!

Hi there,

Thanks so much for taking the time to provide those details! Sorry to see that DSM isn't showing up in Sketch for you. Are you seeing DSM showing in Craft Manager?

Look forward to hearing back,

Shaina

Hi Shaina,

Yes, here's a screenshot!

Thanks for getting back to me so quickly! You should see an option at the very bottom of the Craft Manager window where you can change your environment (screenshot below). When this is first changed to DSM you will be prompted to install your Sketch plugins, which gives you access to the DSM icon in Sketch.

In your screenshot it looks like the Environment option is cut off. Can you please provide a new screenshot showing the Environment?

Thanks,

Shaina

Hi there, 

I do not see the Environment/DSM Beta toggle, here's a screenshot fo reference. Thanks so much for the prompt response.

Thanks for getting this screenshot back so quickly. It is strange that there is no Environment option. These details should help sort this out, so please answer if you can recall any of these:

1. When you signed up did you the Enterprise link or the personal link (https://projects.invisionapp.com/dsm)?
2. Were you able to successfully create your organization and library when you signed up, or did you receive any errors?
3. What version of macOS are you using?

In addition to providing these details, can you also please uninstall and reinstall Craft to see if the Environments option shows up? Please let me know what effect this has.

I appreciate your patience with this and will keep an eye out for your reply.

Thanks,

Shaina

Hi Shaina,

1. Personal link

2. I was successfully able to create the org DSM through InVision upon signing up, with no errors

3. MacOS Mojave: 10.14.6 (18G103)

I have tried installing and reinstalling the craft application and still have no luck. 

Let's try a couple more things! Can you please try uninstalling and reinstalling once more using the steps below?:

To uninstall Craft:

1. Click the Craft Manager icon in the macOS menu bar.
2. Click the gear icon in the upper right corner.
3. Click Preferences.
4. Click Uninstall to uninstall the plugins.

The plugins should now be uninstalled. To reinstall:

1. Click the Craft Manager icon again in the macOS menu bar.
2. Select the Tools tab at the top of the window.
3. Click Install.

If you continue to have issues, can you try to open Craft Manager from the macOS taskbar, and press cmd+shift+b? What do you see when you do this?

Look forward to hearing from you,

Shaina

Hi there,

I have tried uninstalling and reinstalling the app several times, based on the directions noted. I've also tried restarting sketch and my laptop and unfortunately I am still am not able to access the DSM tab in sketch.

I'm not sure what you mean by open Craft Manager from the macOS taskbar, and press cmd+shift+b, can you provide a bit more context? 

Thanks! 

-Kara

Hi Kara,

Thanks for providing that additional information and for taking the time to troubleshoot here in Community. I was just made aware that you've also opened a ticket with our Support team.

At this point, they will be able to best assist you moving forward. I will be sure to keep an eye on your ticket.

Thanks for your patience,

Shaina

Hi Shaina,

Sounds great, appreciate all of the help!

Of course, Kara! Glad I could help, and hope to get you all sorted soon.

Have a great day,

Shaina