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Windows 10 Photoshop sync plugin issue - unable to sign in - loading prototypes spinner displays

I am unable to sign in - the sign in screen does not display, and screen remains Loading prototypes.  Craft V2.0.88

Have tried uninstalling and reinstalling however the issue remains.


Photoshop & system info

Adobe Photoshop Version: 21.1.3 20200508.r.190 2020/05/08: 73760933ad5 x64
Operating System: Windows 10 64-bit



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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Roxanne,

Thanks for taking the time to reach out here in Community and for opening a ticket with our Support team. It looks like our Support team has reviewed the problem that you are seeing with the 'Loading Prototypes' spinner being displayed when trying to use Craft Sync within Photoshop. This is an issue that our engineering team is currently investigating as we are seeing the same here with a fresh installation of Craft and Photoshop. As your Support agent mentioned, while our team is looking in to this, we have a workaround that will allow you to login and so use Craft Sync from Photoshop, the steps are detailed here:

1. Open the 'Freehand' plugin from the 'Windows'->'Extensions' menu of Photoshop 
2. Select the option to add to or create a new Freehand. 
3. Once the Freehand plugin opens, select the gear icon: 

4. Log out using the menu from the gear icon option and then log in again 
5. You should now be able to load the Sync plugin and be able to view a list of prototypes and create new ones.

Please follow these steps, and if you have any questions relating to this, or if the problem persists then please let us know here or in your ticket.




Juan Camilo Bahamón
InVision ambassador Juan Camilo Bahamón , ambassador
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Hi Shaina, Hope you´re doing great

Thanks for your reply, I´m inthe same situation as Roxanne. But also, when I click on the Extension menú it doesn´t show me the freehand plugin.

Could you please help me on this ?

thanks for your time

Kind Regards




Mike Siegle
InVision ambassador Mike Siegle, InVision Employee , ambassador
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Hey Juan, 

Oh no! I'm really sorry to hear you're experiencing these troubles with Craft.

To get a better idea why this is happening, could you provide the following information:

  1. What version of Photoshop are you running?
  2. What browser and operating system are you using? You can get these details by going to, clicking “Copy”, and pasting the link it gives you here.
  3. What version of Craft Manager do you have running (for example 1.0.99)? Checking Craft Versions

Once I have these details, we will be better suited to dive deeper into this investigation together.

In the meantime, do you have any luck after reinstalling Craft

If you have any questions, please don't hesitate to reach out, we're here to help any way we can.

Looking forward to hearing back!

All the best,



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