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David Catterton
David Catterton Updated

Offline Prototype Won't Load in Windows 10 Enterprise

When I download my prototype to view offline, I try to load it in IE, Chrome, and Edge but its just gives me a plain text webpage that says Loading Your Experience and nothing happens. What am I doing wrong? 

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador •

Hi David,

Sorry to hear that you're getting stuck on this "Loading Your Experience" screen. To get a better idea, can you please provide some additional details?:

  1. Can you please provide your browser details which you can find here for your IE, Chrome, and Edge?
  2. Are you attempting to view a Studio or non-Studio prototype?
  3. How are you attempting to view your prototype (ie. from a share link)?
  4. Can you please try clearing your cache and cookies and let me know if the issues persist?
  5. Can you also please try viewing your prototype in an incognito or private window and let me know if the issues persist?

Look forward to hearing from you,

Shaina

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