Sorry, the InVision Help Center does not support Internet Explorer. Please download Microsoft Edge or another modern browser.

InVision ambassador ambassador
Chris Nowakoski

Inspect Error

I'm getting the following alert message when clicking on the Inspect view within a project page.

YIKES! Looks like we had an issue while trying to process your sketch file. If re-syncing doesn't work contact support.

Please help!!!

This post is associated with a known feature request: [[problemTicketSubject]]. Let our Product team know that you’re interested in this feature.

Sign in to add your vote

Thanks for taking the time to share your feedback about making our product better. We’ve let our Product team know that you’re interested in this feature so they can factor that into their product strategy.


sort by

official comment

Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
Comment actions Permalink


Our Craft Engineers have resolved the issue where your inspect data wasn't appearing as expected. The problem had to do with older Craft plugins and the way that they send data to InVision. Our team has pushed a fix, and your inspect data should re-appear on your prototypes now, as it should've all along! 

I'm so sorry for the interruption to your workday.

If you have any questions or concerns, our door is open and we would be happy to help.

Michael S
InVision ambassador Michael S, InVision Employee , ambassador
Comment actions Permalink

Hi Chris,

So sorry to hear that you’re running into this issue! That definitely doesn't seem to be expected behavior. I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

NOTE: If anyone else is experiencing this issue, please email [email protected] to report the issue you’re encountering.

Thanks for hanging in there,


join the conversation

to comment, sign up or sign in.