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I'm having problems mirroring the design to my android phone. It tries to load the QR code and then shows the following error message. (Both the devices are connected to same wifi network.)
So sorry to see that you're running into this error message when attempting to mirror your Studio prototype. To get a better idea of what might be causing this, can you please provide some additional information?:
Look forward to hearing from you,
Hi, here's all the information:
1. Studio version: 1.28.1
2. Android Device: Samsung Galaxy A50
3. Mobile OS version: Android 9
4. InVision Android app version: 184.108.40.206-41812693
Thanks for taking the time to provide those details! As further troubleshooting, could you try the following:
Sometimes certain Studio files can fail to mirror whereas others work fine, if that's the case then we will need to investigate the specific file further.Look forward to hearing from you,
Hi, sorry for a delayed reply.
I tried signing out and signing in, opened a new doc, it didn't mirror. Tried the current file again, and it also didn't mirror.
Thanks for testing those things out, Prakhar. Since you're still having issues, I'd like to try a couple of other things:
netstat -a -n
Looking forward to hearing back from you.Cheers,
I don't have access to any other computer so unfortunately I can't check mirroring from another computer.
Here's the about section screenshot, I hope this is the correct one.
And I couldn't find any port 9595 message in the command prompt.
Thanks for providing those additional details, Prakhar. At this point, I would like our Support team to test with you internally. They will be able to take a look directly at the file(s) you're having issues with.
I will open a ticket on your behalf with our Support team including all of the details that you've provided here. Please look out for an email from one of our Support agents soon.
Thanks for hanging in there,
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