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InVision ambassador ambassador
Prakhar Sharma Prakhar Sharma

Mirroring Issue

I'm having problems mirroring the design to my android phone. It tries to load the QR code and then shows the following error message. (Both the devices are connected to same wifi network.)

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Prakhar,

So sorry to see that you're running into this error message when attempting to mirror your Studio prototype. To get a better idea of what might be causing this, can you please provide some additional information?:

  1. The version of Studio that you're using.
  2. Your Android device details.
  3. The version of mobile OS (e.g. Android 9.0) are you using. You can find this in Settings > About Phone > Android Version. 
  4. The version of the InVision Android app that you're running.

Look forward to hearing from you,

Shaina

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Prakhar Sharma
InVision ambassador Prakhar Sharma , ambassador
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Hi, here's all the information:

1. Studio version: 1.28.1

2. Android Device: Samsung Galaxy A50

3. Mobile OS version: Android 9

4. InVision Android app version: 2.8.2.186-41812693

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Prakhar,

Thanks for taking the time to provide those details! As further troubleshooting, could you try the following:

  1. Sign out of Studio and sign back in (you can find the option under the help tab in the toolbar)
  2. Create a new Studio file, place an artboard and try to mirror the file - does this work?
  3. Open your original Studio file and try to mirror it - does this work?

Sometimes certain Studio files can fail to mirror whereas others work fine, if that's the case then we will need to investigate the specific file further.

Look forward to hearing from you,

Shaina

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Prakhar Sharma
InVision ambassador Prakhar Sharma , ambassador
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Hi, sorry for a delayed reply.

I tried signing out and signing in, opened a new doc, it didn't mirror. Tried the current file again, and it also didn't mirror.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Thanks for testing those things out, Prakhar. Since you're still having issues, I'd like to try a couple of other things:

  1. Are you able to try mirroring from another computer? If so, are you still seeing issues?
  2. Can you please provide a screenshot of your "About this Mac" or other OS details?
  3. Sometimes a firewall can block Studio mirroring from working, do you know whether you've got any firewalls or anti-virus installed which may be blocking ports? You can check whether a port is being blocked or not by doing the following:

    For Windows:
    - Open Studio and open mirroring to display QR code (leave the QR code window open)
    - Open command prompt as an administrator and run this command: netstat -a -n
    - Look for port 9595 and take a screenshot of the message that section

    For Mac:
    - Open Studio and open mirroring to display QR code (leave the QR code window open).
    - Open "Network Utility" application on your mac
    - Click Port Scan
    - Find out your local IP address and input it into the Internet address blank
    - Search for port 9595 and 9595
    - take a screenshot of the result.

Looking forward to hearing back from you.

Cheers,

Shaina

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Prakhar Sharma
InVision ambassador Prakhar Sharma , ambassador
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I don't have access to any other computer so unfortunately I can't check mirroring from another computer.

 

Here's the about section screenshot, I hope this is the correct one.

 

And I couldn't find any port 9595 message in the command prompt.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Thanks for providing those additional details, Prakhar. At this point, I would like our Support team to test with you internally. They will be able to take a look directly at the file(s) you're having issues with.

I will open a ticket on your behalf with our Support team including all of the details that you've provided here. Please look out for an email from one of our Support agents soon.

Thanks for hanging in there,

Shaina

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