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InVision ambassador ambassador
Alison Medland Edited

Pinch to zoom prototype

I'm sharing a prototype with users and would love for those who view on mobile to be able to pinch to zoom. The prototype is formatted for desktop but we realize many users may be clicking through the link on mobile as part of this test, so I'd like for them to be able to zoom in to read smaller text. Does anyone have any tips?

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Alison Medland
InVision ambassador Alison Medland , ambassador
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Thanks Michael, The pinch is definitely not working on our prototype. Is there a way I can send you the private link and you can take a look?

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Michael S
InVision ambassador Michael S, InVision Employee , ambassador
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Hi Alison!

Thanks for getting in touch about this. While I do believe there are some limitations with mobile browsers for zooming on Projects, if you open a Project on our mobile app, it should allow you to pinch to zoom.

Let us know if you have any questions about this, or run into any troubles with this functionality!

Thanks,
Michael

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Alison Medland
InVision ambassador Alison Medland , ambassador
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And we need our users to be able to view the prototype from a url, not from within an app. That would be a really poor user experience to have to download something vs. tap a link.

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Alison Medland
InVision ambassador Alison Medland , ambassador
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Hi Michael, Any update here?

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Alison,

Thanks for following up. I apologize for the delay in reply as our Community Moderators are off on the weekends. Should you ever have an urgent issue and need an answer ASAP, I suggest emailing [email protected]. I noticed that you already have a ticket open with our Support team in regards to another issue with Craft Sync. Again, we apologize for any lapse in response.

In order to determine what might be causing this issue with pinch to zoom not working properly in your prototype, can you please provide some additional information?:

  1. Your mobile device details and operating system information.
  2. Your mobile browser details.
  3. If possible, screencast showing the issues that you're encountering.
  4. If you're able to share publicly, a share link to the prototype that you're having these issues with.
  5. Is this happening with all prototypes or one in particular?

Look forward to hearing from you,

Shaina

 

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