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InVision ambassador ambassador
Steven Jones Steven Jones

Studio File Opens to Blank Screen

Hello,

Any existing Invision Studio file I try to open, opens to a blank screen. All elements are still there but not viewable. I have tried copying over to a new document and that did not work. Operating system details attached..

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Steven,

Sorry to hear that you're encountering this issue with Studio. Thanks for providing the details you have above! To get a better idea of what might be causing this, let's troubleshoot a bit here:

  1. Did this start to happen after updating to the latest version of Studio?
  2. Have you tried signing out and back into Studio since the update?
  3. Have you tried shutting down and relaunching Studio?
  4. Can you please provide a screenshot of what you're seeing when attempting to open your Studio prototype?
  5. Are you receiving any error messages?

Look forward to hearing from you,

Shaina

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Steven Jones
InVision ambassador Steven Jones , ambassador
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Hi Shaina,

  1. Yes, I believe this started happening after the latest update.
  2. Just tried to no effect :(
  3. Yes. I also tried opening multiple files to test. All experiencing same issue.
  4. Screenshot below.
  5. I am not receiving any error messages.

Thanks in advance for your help.

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Michael S
InVision ambassador Michael S, InVision Employee , ambassador
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Hi Steven,

So sorry to hear that this didn't help! Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,
Michael

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Nico Aguila
InVision ambassador Nico Aguila , ambassador
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Hi! Same case here :( 

 

 

Build details here

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Thanks for taking the time to provide all of those details, Nico. Since we're seeing an uptick in reports of this issue, I believe your case may be related to the known issue that our team is looking into.

That being said, I'll be opening a ticket on your behalf with our Support team including all of the details you've provided here. They will be able to troubleshoot directly with you, more in depth. Please look out for an email from one of our Support agents soon.

Thanks for reporting this!

Shaina

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