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InVision ambassador ambassador
Raghav
Raghav Updated

Unable to export artboards as PNG with a custom font

Hi,

 

I am using Jost font as a custom font style for the text in InVision Studio. It is installed in my Mac and am able to use it inside Studio. But when I export the artboard as PNG, the font does not get exported. It takes some default font style. Please guide me.

 

Thanks,

Raghav

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador •

Hi Raghav,

Oh no! Sorry to hear that  you've ran into this issue. 

I'm curious if this happens when you try and export other fonts as well. Can you please try exporting a different font and let us know the results? 

Also, can you please provide the following information?:

  1. A screenshot of your "About this Mac" overview.
  2. The version of Studio that you're running. You can find this by going to InVision Studio > About InVision Studio. 

Once we have those details, we should have a better idea why this is happening to you. 

Looking forward to hearing back! 

Best, 

Shaina

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Blanca
InVision ambassador Blanca , ambassador • • Edited

I faced the same issue. Exporting a piece of text with custom fonts previously added to the project, ignore the fonts.

Thanks

 

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Camille M
InVision ambassador Camille M , InVision Employee , ambassador •

Hi Blanca,

So sorry to hear that you’re running into this issue! Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,
Camille

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Ilan Spector
InVision ambassador Ilan Spector , ambassador •

I'm also having this exact same problem, but with Hebrew fonts. Please help!

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