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Raghav
Raghav Updated

Unable to export artboards as PNG with a custom font

Hi,

 

I am using Jost font as a custom font style for the text in InVision Studio. It is installed in my Mac and am able to use it inside Studio. But when I export the artboard as PNG, the font does not get exported. It takes some default font style. Please guide me.

 

Thanks,

Raghav

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Raghav,

Oh no! Sorry to hear that  you've ran into this issue. 

I'm curious if this happens when you try and export other fonts as well. Can you please try exporting a different font and let us know the results? 

Also, can you please provide the following information?:

  1. A screenshot of your "About this Mac" overview.
  2. The version of Studio that you're running. You can find this by going to InVision Studio > About InVision Studio. 

Once we have those details, we should have a better idea why this is happening to you. 

Looking forward to hearing back! 

Best, 

Shaina

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Blanca
InVision ambassador Blanca , ambassador Edited

I faced the same issue. Exporting a piece of text with custom fonts previously added to the project, ignore the fonts.

Thanks

 

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Camille M
InVision ambassador Camille M , InVision Employee , ambassador

Hi Blanca,

So sorry to hear that you’re running into this issue! Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,
Camille

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Ilan Spector
InVision ambassador Ilan Spector , ambassador

I'm also having this exact same problem, but with Hebrew fonts. Please help!

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