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InVision ambassador ambassador
Lester John Lacrete Lester John Lacrete

Damaged InVision Studio File

Hello Support Team,

Our studio file got messed up so badly its not working anymore. Opened it last April 23, 2020 then suddenly it got damaged..
We hope that you could retrieve this file ASAP so that we can continue working on this.

Prototype name is Transportation Management Platform.



Thank you

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Lester,

I'm terribly sorry to hear that you're running into issues with your Studio file. Thanks for taking the time to reach out here in Community and for commenting on this other post. We certainly want to help you get to the bottom of this issue.

As a first step in troubleshooting, can you please provide the following details?:

  1. What version of Studio are you running?
  2. Did you perform an update of Studio right before this error occurred?
  3. Can you please provide a screenshot of your "About this Mac" overview or other OS details?

Look forward to hearing from you,

Shaina

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Lester John Lacrete
InVision ambassador Lester John Lacrete , ambassador
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Hello Shaina,

Here's the following details.

  1. What version of Studio are you running? InVision Studio 1.28.1
  2. Did you perform an update of Studio right before this error occurred? I did not perform an update when this happened.
  3. Can you please provide a screenshot of your "About this Mac" overview or other OS details? Currently using a Windows OS.

Thank you

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Thanks for providing that additional info, Lester. Since this occurred after updating to the latest version of Studio, I would like to have our Support team take a closer look at this for you.

I will open a ticket on your behalf including all of the details that you've provided here. Please look out for an email soon from one of our Support agents.

Thanks for hanging in there,

Shaina

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Jorim Soika
InVision ambassador Jorim Soika , ambassador
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hey guys, i am having the same struggle. After shutting down my computer out of the sudden I wasn't able to reopen my invision file after restarting the laptop. 

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