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Amanda
Amanda Updated

Restoring deleted folder

Hello,

Recently I accidentally deleted a folder in the DSM. There was alot of files that I need. Please help me getting it back.

Amanda.:)

This post is associated with a known feature request: [[ problemTicketSubject ]]. Let our Product team know that you’re interested in this feature.

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Amanda,

Thank you so much for reaching out here in Community! Unfortunately, deleting a DSM Library is a permanent action and we are unable to restore it at this time. I know that's not what you were hoping to hear and I feel terrible that I'm unable to provide better news.

Our team is tracking interest in the ability to recover deleted libraries. That being said, I will open a ticket on your behalf to track your interest for this and keep you updated on any developments.

Again, I'm so sorry about this and feel terrible about your lost work and time spent on this folder! If you have any additional questions or anything I can do to further help, please be sure to let me know. 

Thanks,

Shaina

If anybody else would like to add their feedback about this potential feature, please fill out a ticket with Support here detailing the feature you are looking for.

Haroon arif
InVision ambassador Haroon arif , ambassador

Hello,

My files has been deleted from one of my Uploaded folder from collaborator account. Is there any chance to get back these files from Owner or Admin account?

Also it is not showing that particular activity when and who deleted these files.

Haroon :)

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Haroon,

Thanks for reaching out today! I can see that you already have a ticket open with our Support team regarding this. If you'd like to provide any updates on this, I encourage you to reply to your ticket so that our team can assist you directly there.

Have a great day, Haroon!

Regards,
Raynor

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