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InVision ambassador ambassador
Lucas

Something went wrong when I publish prototype

Hi,

I very often have the same message which prevents me from publishing prototype : "Something went wrong - Please try again. If the problem persists, try signing out and in again." 

I try to save a new file, delete elements, it always starts again ... how to avoid the problem?

PLEASE HELP ! 

other than that i love inVision studio.

Best ++

Lucas L. 
https://bigcheese.fr/

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi everyone,

First, I want to thank each of you for reporting this issue. The more detailed reports we receive about issues like this one really help with our team's investigation.

I'm continuing to raise this issue with our Studio team each week to share your struggles with encountering the "Something went wrong" error when attempting to publish Studio prototypes. The entire Studio team is grateful to hear from users, and we completely understand that this has caused a disruption for many of you when working in Studio.

To shed some light on why a fix for this issue hasn't been released yet, the Studio Engineering, Product, and Design teams have been hard at work building a brand new release of Studio which is expected to resolve issues like this one.  We’re prioritizing and evolving the product to meet and exceed your long term needs. We are still fully dedicated to Studio and are focused on improving performance, usability, and collaboration within your teams. 

We’re committed to keeping everyone informed on what’s next, as we track closer to a shareable date. In the meantime, we wanted to make sure to pull back the curtain a bit on what's currently happening with Studio.

Hope this context helps -- stay tuned for more detail and opportunities to try out the new release.

Timothy Dziewit & Tom - I will be opening tickets on each of your behalf so that our Support team can gather all the necessary details for testing. Please look for an email from one of our Support agents soon. We really appreciate that each of you have taken the time to provide all of the details that you have above. And, of course, thanks for your patience.

Sorin - Thanks for chiming in here to help other users with the workaround you're using in the interim. Thanks for being such a valuable part of the InVision Community! 

Best, 

Shaina

If anyone else is experiencing this issue, please contact our Support team directly here or email [email protected] to report.


Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Lucas,

Thanks for both reaching out here in Community and for opening a ticket with our Support team. One of our Support agents will be in touch with you soon regarding this. Please keep an eye out for an email from one of our Support agents.

In the meantime,  can you please provide the following information?:

  1. A screenshot of your "About this Mac" overview of other OS details
  2. The version of Studio that you're using
  3. A screenshot displaying the error message that you're receiving

Look forward to hearing from you,

Shaina

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Lucas
InVision ambassador Lucas , ambassador
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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Thanks for following up with these details both here and in your ticket, Lucas. At this point, I'm going to have your Support agent take over since they can test more internally.

Please keep an eye out for an email from your Support agent soon.

Thanks for hanging in there,

Shaina

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Giancarlo
InVision ambassador Giancarlo , ambassador
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Hi Shaina,

I've the same problem with this characteristics:

- Windows 10 pro

- Invision Studio v. 1.28.1

Can you help me?

Thanks a lot

Giancarlo 

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Giancarlo,

Sorry to hear that you're also running into these issues. Before passing this along to our Support team for further investigation, can you please provide a screenshot of the error message you're seeing?

Look forward to hearing from you,

Shaina

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Duncan LOIRE
InVision ambassador Duncan LOIRE , ambassador Edited
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Hi,

Same issue here. 
It's a company account. 
I need to publish my work ASAP. 

Can you help me please?

Duncan

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Duncan,

Thanks for taking the time to reach out here in Community and for providing the screenshots you have above. Can I please have you confirm if you are logged in to Studio under your personal account or under your Team account? An easy way of determining this is looking at the top left of the Studio project selector modal.

Additionally, would it be possible for you to attempt to publish once more with Studio's dev console open to see if any errors are logging? To launch the Studio dev console for publishing, please use the following steps:

  1. Select the Publish icon
  2. In the pop-up Publish modal, select Control/CTRL + Option + i on your keyboard
  3. You should see the Console tab selected, if not please ensure you are on the Console tab
  4. When the Console tab is open, please select to publish the file
    • If you can please allow the file to fail publishing with the "Something went wrong" so any errors log in the Console
    • If you can please notate the date/time (including timezone), and provide a screenshot of the Studio Console

Finally, can I have you confirm if the "Something went wrong" error is occurring for every project you attempt to publish or is this only occurring with the file shown above?

Looking forward to your reply! 

Shaina

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Giancarlo
InVision ambassador Giancarlo , ambassador Edited
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Hi Shaina,

here my details:

I didn't find the way to open the console. I use windows with CTRL+ALT+i but doesn't work.

This error occured with all files.

Thanks

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Duncan LOIRE
InVision ambassador Duncan LOIRE , ambassador Edited
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Hi Shaina,

Here's the console screenshot. I initiated the sync @ 09:36 but it took 2 minutes to crash. Ended up crashing @ 09:38 GMT+1 Paris timezone.




I'm logged into my team account.

 



I found out my projects created on the web page are not showing into studio. I'm only able to sync from studio into a project created in studio.

I simplify the project name by removing the "-" to try and now it's uploading the screens but :
In studio, when I type into "Publish to invision"  the project name I have on the web page, it doesn't add the screens to the project but creates another project in the web page. My original project is on the right. 



The project on the left created thru studio doesn't have all the features on the web page as my other projects : 

I don't get it. Maybe I'm doing something wrong?

Best,

Duncan

 




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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Giancarlo,

Thanks for passing along that screenshot of the error message. As for opening Console, you will need to have the Publish modal open. However, prior to selecting to blue Publish button to publish the file to your InVision project, can you please select Control + Option + i on your keyboard to launch the dev tools for Studio. It will look similar to the below. With the developer tools open, if you can please ensure you are selected on the Console tab. 

Then if you can please select the blue Publish button to attempt to publish the file to your project. This will start the publishing process. If you can please allow for the project to fail publishing to allow any/all error to be logged in the Console tab, and then if you can please provide a screenshot of any errors that might been logged. 

Thanks in advance,

Shaina

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Brittini O
InVision ambassador Brittini O , ambassador
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Hi Duncan,

So sorry to hear that you’re running into this issue! Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,

Brittini 

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Sorin C Cucu
InVision ambassador Sorin C Cucu , ambassador
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Hi everyone,

I'm having the same problem now. Did anyone found a solution for it?

It's interesting that It happens only with a specific project I'm working on now. It has over 100+ big screens.

I've tryied updating other small projects and it worked so the error has to do with the size of the file or with its complexity.

Can you please let me know how can I solve this issue?

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Akos Toth
InVision ambassador Akos Toth , ambassador
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Hello there!
I am having the same problem when trying to publish. I can see nobody gets answers above. Is there any hope? Can be the problem the file size. Mine is 178 Mb and it is not finished yet. I would like to show to client but....Hmmm

Please, please, please: Akos Tóth

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Sorin and Akos,

Sorry to hear that you're both running into similar issues with publishing your Studio prototypes as well. In order to determine why this is happening, we will need to collect the same information as requested from others above. Can you please provide the following information?:

  1. A screenshot of your "About this Mac" overview or other OS details.
  2. The version of Studio that you're using.
  3. Is this happening with all prototypes or just one in particular?

I can assure you that each of those who reported this issue above are actively working with our Support team to determine the source of their individual issues. In order to pinpoint the source of the issue, we need to gather additional details and test internally.

Look forward to hearing from each of you,

Shaina

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Sorin C Cucu
InVision ambassador Sorin C Cucu , ambassador
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Hi Shaina,

With all due respect I think this is something you should already taking care of.
You can do tests from your side using free downloadable heavy invision files. Not to say that this should have been part of your testing.

I've read your community posts and it seems that this error has to do with the complexity of the project.

Mine has 150+ screens - scrollable. Lots of interactions. It feels heavy when opening. Takes time to open document.
I don't have the same problem with older, simpler projects. Those still work.


I've attached below the details you requested. Hope you understand that we are in very bad position because of this error and we miss deadlines, projects are delayed, money are lost.
Lots of resources are also lost or put on hold. Clients are waiting.

I'm nervous about this situation and you asking us about the same issue your are investigating from january? Maybe it's time to act really serious and provide us real time informations about the progress.
https://support.invisionapp.com/hc/en-us/community/posts/360039090112


Stay safe.


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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador Edited
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Thanks for providing those additional details, Sorin! We totally understand the impact that this is having on users and their teams. I can assure you that our team is actively working to resolve these types of issues.

Since a variety of causes can result in the same issues and/or error messages, it is necessary for us to test with each user based on their specific details. We appreciate the extra information that you've provided here in your response for our team to review.

We’re constantly working on improvements, and we greatly value opinions like yours. Part of my job is to take important threads from Community to meetings with relevant Product Managers to discuss the struggles our customers are having. I will be sure to raise your concerns and request in my next meeting with this Product Manager.

I noticed that you've already been in touch with our Support team regarding these issues. I have notified your Support agent of your comments here in Community. It looks like your particular case is related to a known issue we've raised with our Engineering team. 

We will continue to provide support on these Community threads and provide an update when there is a common known issue. We agree that using InVision should be seamless and enjoyable, and we are constantly working to break down barriers in design. Hearing from customers like you is what helps make InVision products better each day. Thank you for providing your feedback on this issue.

Best,

Shaina

 

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Sorin C Cucu
InVision ambassador Sorin C Cucu , ambassador
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Hi Shaina.

Maybe your team would take our files and publish them on our behalf?

Otherwise just for testing I cannot provide the file without a signed NDA.
And even for that I would need to check with my manager and compliance. This will be an interesting carousel.

Do your team have any leads for this error? 
The post from January had not results posted. Do you have any leads after 3 months?



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Mike Siegle
InVision ambassador Mike Siegle, InVision Employee , ambassador
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Hey Sorin, 

It's Mike here. I wanted to chime in and see if there's anything I can do to help. 

While we won't be able to publish your files on your behalf, I noticed you've been in contact with our Support Engineering team regarding this. However, I also noticed they provided a couple options that might get you past the error and was curious if the following suggestions they provided offered any relief. If you haven't already, can you please give these a try and let us know how it goes: 

  1. Log out of Studio, then log back in.
  2. Copy+paste your artboards from the affected Studio file into a new Studio file. Attempt to publish from the new Studio file. 
  3. Re-name the Studio file. Attempt to publish the re-named new project. 

If these suggestions don't help, please let us know so we can get you in contact with out Support team again. 

Thanks so much! 

Best, 

Mike

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Sorin C Cucu
InVision ambassador Sorin C Cucu , ambassador
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Hi Mike,

I've been in contact with support just to make them aware about this issue. They were already aware. 

They answered saying they added me to the main ticket as this is a problem affecting more than me and they will provide updates when will be the case. 

So nothing tangible for me. Probably I need to wait for a fix as all the others. The issue is that there are people talking about this problem starting with January. We are April now.

As per your recomandation, I've tryied 1,2 and 3. None solved the problem.

It's interesting that you seem to have no clue about how to solve it. The general messages is about how the enginnering team is working on this but don't provide any real informations.

Let me explain you why your actions are vital.

I told my stakeholders about this problem and I will have a call tomorrow with them explaining about this. They postponed the client presentation for after this meeting.
Should I tell me to wait for a week for you to solve this problem or should I just break the project and find alternatives? 
One month of work on my side. The project is about a Chatbot integration within a messenger app. The app is set to have delayed message from the bot so it feels real. I have 150+ screens, 4 journeys, lots of interactions for each. Even I move the project to other similar app I will anyway lose lots of work and I will underdeliver.

I will stop posting and just wait for you to fix your software. From my side it looks very clear. It crashes when handling very big and complex projects. And I think you are aware of that.

The real problem is that I have more complex projects in progress and now I'm thinking how to handle those as it's becoming more obvious you'll not solve this very soon as you don't really know how.
The idea of logout-login is very close to old support saying to reboot the computer. It's bad.
I've already said in my posts that I have no problem with previous, smaller size projects and less complex, so there's nothing about the connection, rights, etc.

You need to try to understand that your are talking to professionals who tend to have a better understanding than regular people and maybe try to really solve this issues without just providing repeated informations. I think everyone checked all these before even posting. Read old posts.

The problem that I see now is that I think your software is becoming unreliable for big projects. But how can anyone know if a project will grow bigger or not? So this leads to an overwall unreliable software.

Please add me to a support ticket and please let us know more than nice words as this is affecting our projects, tasks and jobs.

Thank you,
Stay safe!

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Daniel Noskin
InVision ambassador Daniel Noskin, InVision Employee , ambassador
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Hi Sorin,

I'm a Product Manager on the Studio team and I wanted to touch base about this issue you're experiencing. Thank you for working with our Community and Support teams to provide extensive feedback on this issue. We're grateful for the candid feedback that you and other users provided.

We reviewed this issue together today, and we know it's impacting your work. My team is carving out time with our Engineers to investigate and resolve what's causing these error messages, but we can't provide a concrete date for a solution yet. We will post on this thread again as soon as we have an update.

Thanks for bearing with us.

Dan

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Mirco Cester
InVision ambassador Mirco Cester , ambassador
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Hello,

I got the same bug descripted above (I can't publish), I'm attaching documents required. 

 

 

Thanks in advance,

Mirco

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Michael S
InVision ambassador Michael S, InVision Employee , ambassador
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Hi Mirco!

Thanks for sharing this information with us, and I'm sorry to hear about the trouble! Can I have you try updating Studio (InVision Studio > Check for updates) to see if that helps? The current version should be 1.28.1.

Let me know if you continue to see the same error!

Thanks,
Michael

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Sorin C Cucu
InVision ambassador Sorin C Cucu , ambassador Edited
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May 2 - Same error! No fix!

Mirco Cester

Can you let me know how many artboards do you have? 
Also, what is the size of the .studio file?

Regards,

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Mirco Cester
InVision ambassador Mirco Cester , ambassador
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Hi Micheal, Sorin,

I've updated my app version but still not working.

Further details:

  • 3 artboards
  • size: 34,1 mb

Thanks,

Mirco

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Mirco,

Bummer! I'm really sorry to hear that you're still having issues even after updating to the latest version of Studio. Unfortunately, we've had other reports of this issue and our Studio team is currently looking into what might be causing this.

At this point, I would like to get you in touch with our Support team so they can gather all the necessary details related to your particular report. Please keep an eye out for an email from one of our Support agents soon requesting more information.

Thanks for hanging in there,

Shaina

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Angelica Liberato
InVision ambassador Angelica Liberato , ambassador
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Hi I'm having the same problem during the last  weeks,I have Invision Studio in Windows, when I try to publish my prototype, it keeps saying

What can I do?, Please help. Thank you.

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David Eskenazi
InVision ambassador David Eskenazi , ambassador
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Hi

 

Im having the exact same problem...." something went wrong ", I've tried everything, this doesn't work

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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So sorry to hear that each of you are encountering this issue, Angelica and David. In order to determine if your case is related to the known issue that our team is investigating, can each of you please provide the following details?:

  1. A screenshot of your "About this Mac" overview or other OS details.
  2. The version of Studio that you're using.
  3. Is this happening with all prototypes or just one in particular?
  4. Are you able to publish successfully if you connect to an alternate network (no VPN, firewalls, proxies, etc.), if available?

Look forward to hearing back,

Shaina

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Akos Toth
InVision ambassador Akos Toth , ambassador
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Hello Support Team,

Same problem again. I am very said to see that no real support on this issue. I have started two new projects with this software but same thing happens. Signing out, copying to new files and so on.... does not help at all.

Please give us with some feedback.

I am considering to leave this software after investing so many hours to learn it and work on few projects. Simply cannot present to colleagues or client (without publish feature) just makes it useless.

I am really sad and bitter.

Best, Ákos

 

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