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InVision ambassador ambassador
Matt Dixoncarter Matt Dixoncarter

Cannot load Screen to prototype with Sync in Sketch

I am using Sketch and trying to send my screens (artboard) to a prototype using sync.

With Sync open I try to use the drop down under Select a Prototype, but the drop down will not open.

I am using Craft 1.0.92

Sketch 63.1

Mac OS 10.15.3 (Catalina)

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Matt Dixoncarter
InVision ambassador Matt Dixoncarter , ambassador
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Also, I tried uninstalling Craft then reinstalling. No luck.

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Jeremy Bauer
InVision ambassador Jeremy Bauer, InVision Employee , ambassador
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Hi Matt,

Thank you for posting about this issue in Community, and for including those fantastic details! I'm so sorry to hear you're having this trouble syncing your design to InVision with Craft.

Could you answer a few questions to help us look into the issue?

  1. If you log out of Craft, then log back in, and try syncing again, does the Prototype drop-down menu work and allow you to select the appropriate prototype?
  2. If you switch to a different network, are you able to access the Prototype drop-down menu in Craft afterwards?

Looking forward to digging into this issue with you, Matt!

Best,
Jeremy

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Matt Dixoncarter
InVision ambassador Matt Dixoncarter , ambassador
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Thanks Jeremy.

I could have sworn I had tried that but I'm glad I tried anyhow (clearly I had not tried it)
That woked!

 

Thanks again for being there to help out with this! It's really appreciated.

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Jeremy Bauer
InVision ambassador Jeremy Bauer, InVision Employee , ambassador
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Hi Matt,

You're very welcome! I'm so glad to hear the issue's resolved on your end.

Hope you have a great day, and thanks again for posting in Community about this!

Best,
Jeremy

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