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Leon
Leon Updated

"Automatically redirect to" - Problems on mobile (App Prototype) - not redirecting

Hi there, 

I am currently working on a prototype and thought it would be nice to imply button press interactions. 

App Prototype for the iPhone X.

This is how I did it: 
- Step 1: Create a certain prototype page in photoshop
- Step 2: Copy the page and invert the pressed button (e.g. a submit button)
- Step 3: Upload both to the invision web creator
- Step 4: On the first page I implemented an instant trigger with no animation to link to the second page
- Step 5: Automatically redirect the second page with 50ms to my home page with a swipe left animation

Online on my computer it works just fine in the preview mode. However, when I open the same prototype in the inVision App, I get stuck on the "second page". It seems like the automatically redirection is not working. 

I tried to be as specific as possible. Maybe someone faced the same troubles as I did and found a solution.  

Help is much appreciated!

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Monika R.
InVision ambassador Monika R. , InVision Employee , ambassador

Hey Leon!

Thanks for getting in touch with us and I'm sorry to hear that the redirection is not working for you on your mobile. As a first step, can you please try deleting the app completely and downloading it again from the App Store? This would clear any cache which may be a potential culprit here. If that doesn't help, can you please provide us with a bit more information so we can dig deeper:

1. What is the name of the affected prototype?

2. What version of mobile OS (e.g. iOS 12.3) are you on?

3. What version of the app are you using? You can find this in Settings > InVisionApp.

4. Does the issue persist when viewing the prototype via a mobile browser?

Look forward to hearing back!

Monika

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Oksana Acevedo
InVision ambassador Oksana Acevedo , ambassador

Hi Monika,

I have a same problem. I have prototypes created with fiew screens that should rederect after x amount of seconds to the next screen and the redirects are not working on the mobile browser, but do work on Desktop browser.

Mobile iOS 13.5.1

Desktop iOS 10.15.5

Usining online version of Invision

THanks,

Oksana

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Oksana,

Thanks for reaching out here in Community, and sorry to hear that you're also running into these issues. Thanks for providing some of the details you have above. To get a better idea of what could be causing this, can you please provide the following additional information?:

  1. Both your desktop and mobile browser details which you can find here.
  2. Your mobile device details.
  3. A screenshot of your "About this Mac" overview.
  4. To clarify, have you also attempted to view your prototype in the InVision iOS app? If so, does the issue persist?
  5. Can you please provide a screencast or screenshot(s) displaying the issues that you're seeing?

Look forward to hearing from you,

Shaina

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Aaron
InVision ambassador Aaron , ambassador

I have the same problem with redirects not working on the Invision mobile app. They work fine in the browser. I am on an iPad Air 2 running iOS 13.6. The Invision App is up to date. 

Help appreciated,

Aaron

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Aaron,

Sorry to hear that you're running into this issue, as well as the GIF issue mentioned in another thread. Can you please confirm the version number of the InVision iOS app you're using? Additionally, can you please provide a screencast or screenshot(s) of the issue?

Thanks,

Shaina

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Sylvie Stephanie
InVision ambassador Sylvie Stephanie , ambassador

Hi it's not working too when I access my prototype with Samsung S8

but when I access it using laptop, the redirect works

Please help

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Sylvie,

Sorry to hear you're also running into these issues. To get a better idea of what might causing this, can you please provide the following additional information?:

  1. Both your desktop and mobile browser details which you can find here.
  2. Your mobile device details.
  3. A screenshot of your "About this Mac" overview.
  4. To clarify, have you also attempted to view your prototype in the InVision iOS app? If so, does the issue persist?
  5. Can you please provide a screencast or screenshot(s) displaying the issues that you're seeing?

Look forward to hearing from you,

Shaina

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Attila  Tóthi
InVision ambassador Attila Tóthi , ambassador

Hi!

I have a same problem.

I have prototypes created with fiew screens that should rederect after x amount of seconds to the next screen and the redirects are not working on the inVision mobilapp, but do work on Desktop browser.

inVision mobilapp version: 2.10.5 (663)
Mobile iOS: 14.4

Thanks,

Attila

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Attila,

Thanks for reaching out to our Community! 

I'm sorry to hear that you're having trouble with timed redirects in the iOS app, but I’ll be opening a ticket on your behalf with our Support team so they can dig into this further with you internally. Please keep an eye out for an email from one of our Support agents soon.

Thanks, Attila!

Best,
Raynor

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Joakim
InVision ambassador Joakim , ambassador

Hi,
Surprise, my redirections doesn't work in the iOS app. Is this bug really not fixed yet?

2.10.5 (663)
iOS 14.4

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Joakim,

I'm sorry to hear that you're having trouble with this as well. 

I'll go ahead a ticket on your behalf with our Support team so they can look into this further with you. Please keep an eye out for that email and one of our Support agents will follow-up with you as soon as they've had a chance to review the ticket.

Thanks, Joakim!

Best,
Raynor

 

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Vik Pathak
InVision ambassador Vik Pathak , ambassador

Hi there

I too am having the same issue with a timed redirect. It is working just fine on my desktop preview, but on my phone (Samsung Galaxy S9) in the invision app, the redirect doesn't work and I'm just left on the screen prior

Please advise.

Many Thanks

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Camille M
InVision ambassador Camille M , InVision Employee , ambassador

Sorry to hear that, Vik!

We'll go ahead and open a support ticket for you so our team can gather some further details to investigate.

Best,

Camille

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Dimitri Franguiadakis
InVision ambassador Dimitri Franguiadakis , ambassador

Hi,
Same here, redirect doesn't work in the Invision app. 

Best,
Dimitri

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Camille M
InVision ambassador Camille M , InVision Employee , ambassador Edited

Hi Dimitri,

So sorry to hear that you’re also running into this issue! Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,
Camille

If anyone else is experiencing this issue, please submit a support request to report the issue you’re encountering.

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