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InVision ambassador ambassador
Mike Mike

Freehand don't upload arboards

Hi,

I can't upload artboard on freehand, when I try I've "Unknow error". I tried to logout, created new freehand board, nothing works.

I'm on Sketch, Have you a solution for this ?

Thank's

Jeremy

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Mike,

Thanks for reaching out here in Community. So sorry to see that you're experiencing this issue with Freehand. So we can troubleshoot further, it would be helpful if you could respond to the following questions:

  1. What operating system are you using? Please include the version (e.g. macOS 10.13.3 or Windows 10).
  2. What version of Sketch are you using?
  3. What version of the Craft plugins are you using?

Look forward to hearing from you,

Shaina

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Mike
InVision ambassador Mike , ambassador
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Hi Shaina !

I'm on MacOS Mojave version 10.14.6 (18G3020), I use Sketch Version 63.1 (92452) and my craft version is 1.0.92 !

Many thank's

Mike

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Mike,

Thanks for providing those details! Since you're on all of the latest versions, I'd like you to try uninstalling and reinstalling the Craft plugin, following these directions:

To uninstall Craft:
1. Click the Craft Manager icon in the macOS menu bar.
2. Click the gear icon in the upper right corner.
3. Click Preferences.
4. Click Uninstall to uninstall the plugins.

The plugins should now be uninstalled. To reinstall:
1. Click the Craft Manager icon again in the macOS menu bar.
2. Select the Tools tab at the top of the window.
3. Click Install.

If you continue to experience issues after reinstalling, let me know and I’ll be glad to assist from there!

Cheers,

Shaina

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Mike
InVision ambassador Mike , ambassador
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Hi Shaina,

I followed the process, still have same probleme. Have you another solution ?

Many thank's

Mike

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Mike,

As a next step, can you please confirm whether or not you are attempting to sync when connected to your company network? If so, we suggest trying a different network outside of the company network because sometimes corporate environments have robust security policies and tools in place that may limit the transfer of certain data transmissions that may occur over the network. While we are not saying that is exactly what's going on here, we'd love to rule that out completely.

Lookin forward to your findings,

Shaina

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