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InVision ambassador ambassador
Matteo Edited

Iphone x border bug

Hello,

I set up my project (designed in Sketch with iPhone 8 resolution) for the iPhone X portrait mode and when I tried to run the prototype on my device with the iOS app (iPhone X) there was a black border at the bottom that didn't appear on the Invision desktop page. I don't know why. Should I change the resolution on the design file or it's a bug? Please help me.

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Mike Siegle
InVision ambassador Mike Siegle, InVision Employee , ambassador
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Hey Matteo, 

Mike from InVision here. I'm really sorry to hear you're experiencing these troubles with your screens. 

To get a better idea why this is happening, could you provide the following information:

  1. Could you provide a screenshot showing the differences on your screens for both the desktop and mobile app?
  2. What version of iOS are you running on your iPhone X?
  3. What version is the InVision app?

Once we have these details, we will be better suited to dive deeper into this investigation.

If you have any questions, please don't hesitate to reach out. We're here to help any way we can.

All the best,

Mike

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