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Melissa Watson
Melissa Watson Updated

DOCUMENT NOT OPENING

A document I was working on just yesterday is not opening, it constantly just says "opening document" in the top but nothing is happening and their is no function as if it has crashed. I have tried both force quitting and restarting my Mac.

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Mike Siegle
InVision ambassador Mike Siegle , ambassador

Hey Melissa, 

It's Mike from InVision. I'm terribly sorry to hear you ran into these troubles after updating to Studio 1.27.1. 

I see that you've been in contact with our Support team and as you found out, this is unfortunately an issue we've been trying to resolve. Whenever we get this worked out, we will be sure to let you know. 

We are so sorry you encountered these troubles, Melissa. If you have any questions or concerns, please don't hesitate to reach out. We're here to help any way we can.

All the best,

Mike

If anyone else is experiencing this issue, please contact our Support team directly here to report the issue you’re encountering.

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Ghazwan
InVision ambassador Ghazwan , ambassador

Hi Mike,

I have the same issue. Pls advice.
Thnx

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