Sorry, the InVision Help Center does not support Internet Explorer. Please download Microsoft Edge or another modern browser.


InVision ambassador ambassador
Grace redman

GIFs are not loading in the Invision app

Hi! I am working on a prototype that features a lot of custom animations that I created in AfterEffects, and exported as GIFs to add to Invision cloud. I am able to successfully view and use my prototype on the computer but my boss wants the prototype to be able to be handed around on a phone so users can try it out. I tried to open the document in the Invision app but am unable to use the user testing function because none of my gifs will load, in the user testing mode or even in the regular view mode. Is this typical of the Invision app? Does it not support gifs? Are there any other ways to get my animations in there? I know some people will say to use studio but some of the animations (like a loading screen neon sign, or a video of fireworks exploding) are too complicated to be done in studio. Any help or clarification are much appreciated! Alternately, if there is a prototyping software that does support gifs on the phone I would love to know about it!

This post is associated with a known feature request: [[problemTicketSubject]]. Let our Product team know that you’re interested in this feature.

Sign in to add your vote

Thanks for taking the time to share your feedback about making our product better. We’ve let our Product team know that you’re interested in this feature so they can factor that into their product strategy.

comments

sort by


Laura Cunha
InVision ambassador Laura Cunha, InVision Employee , ambassador
Comment actions Permalink

Hi Grace,

Thank you for reaching out here in Community! I can see you have a ticket currently open with our Support team already. They have sent you a few additional questions to troubleshoot what might be causing your GIFs to not load in the mobile app.

Best,
Laura

-1

Alexander Pistsov
InVision ambassador Alexander Pistsov , ambassador
Comment actions Permalink

I have exactly the same problem Grace! help would be appreciated.

0

Camille M
InVision ambassador Camille M, InVision Employee , ambassador
Comment actions Permalink

Hi Alexander,

So sorry to hear that you’re running into this issue!

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,
Camille

 

0

Aaron
InVision ambassador Aaron , ambassador
Comment actions Permalink

I am having the same problem. The GIFs are loading in the mobile app but are not animated. They work fine on Invision desktop. Looking for any help. 

Thanks,

Aaron

0

Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
Comment actions Permalink

Sorry to hear you're also running into these issues with GIFs on mobile, Aaron. So that we can take a closer look at this, can you please provide some troubleshooting info?:

  1. Could you please send through some screenshots or a screen recording showing this issue occurring?
  2. Which model of mobile device are you using, and which OS version is it running (eg. iOS 13.3.1, Android 8.1 etc)?
  3. Which version of the InVision mobile app do you have installed?

I can confirm that there is a known issue where GIFs created in V7 accounts fail to animate or play when viewed in the iOS App that our team is investigating. We will need the information above to confirm whether or not you're encountering the same issue.

Look forward to hearing back,

Shaina

0

join the conversation

to comment, sign up or sign in.