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InVision ambassador ambassador
Mike Ortega

Craft keeps logging me out every time I up a project to inVision via Sketch

Getting to the point of ridiculous. Craft keeps logging me out every time i up a project to inVision via Sketch, literally, I can upload artboards, and within 15 seconds try and upload another batch, and it autologs me off before I can even do it.

I've deleted the plugin, installed the latest version of the plugin several times. v1.0.92

I'm also on the latest version of Sketch. v63.1(92452)

This has been going on for at least a week now. It's awful.

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Jeremy Bauer
InVision ambassador Jeremy Bauer , ambassador
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Hi Mike,

Thank you for reaching out here in Community! I'm so sorry you're having this Craft logout trouble. Could you answer a few questions to help us look into this?

  1. What version of macOS are you using?
  2. When Craft logs you out, are you shown any error message?
  3. If possible, can you share a screenshot or screencast of this logout issue and any error message you may be receiving?
  4. If you switch to another network, do you have the same logout issue afterwards?
  5. Are you using a proxy, VPN, firewall, or other network security service?

Looking forward to investigating this further, Mike!

Best,
Jeremy

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Mike Ortega
InVision ambassador Mike Ortega , ambassador Edited
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Thanks Jeremy - This literally just started last week. No config changes at all.

In the file that I am working with, I have a single page with 6 sets of flows with multiple artboards in each flow. I also have a symbols page.

If i hurry, and go as fast as I can, I can get 2 sets of artboards to upload before it signs me out, only 1 set if i go slow. I see no real error message, it just says either "Something went wrong!" in red letters at the bottom of the craft modal and spins for a second or two then signs me out; or just blanks and goes back to the "You're signed out" screen when i hit the sync button on the tool panel.


I have saved it as a screen recording with the error replicated, but due to the nature of my work, I can't post the video here. I can email it directly to you if needed.

Same problem with whatever network I join.

Issue is with VPN and without VPN.

Thanks!

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Camille M
InVision ambassador Camille M, InVision Employee , ambassador
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Hi Mike,

Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,
Camille

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Thi_Le symantec com
InVision ambassador Thi_Le symantec com , ambassador
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I'm having the same problem and it's been going for over a week now. 

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Michael S
InVision ambassador Michael S, InVision Employee , ambassador
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Hello,

Thanks for letting us know. Would you mind also providing the following additional information so that we can take a look into this for you?

  1. What version of macOS are you using?
  2. If possible, can you share a screenshot or screencast of this logout issue and any error message you may be receiving?
  3. If you switch to another network, do you have the same logout issue afterwards?
  4. Are you using a proxy, VPN, firewall, or other network security service?

We look forward to helping to get this resolved for you!

Thanks
Michael

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Thi_Le symantec com
InVision ambassador Thi_Le symantec com , ambassador
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Hi thank you for assisting me with the problem. Here are the answer to your questions:

  1. What version of macOS are you using? macOS Mojave Version 10.14.6
  2. If possible, can you share a screenshot or screencast of this logout issue and any error message you may be receiving?

  1. If you switch to another network, do you have the same logout issue afterwards? Yes I still have the same issue.
  2. Are you using a proxy, VPN, firewall, or other network security service? No, I don't
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Rashad
InVision ambassador Rashad , ambassador
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Hi there,

Thanks so much for taking the time to provide that information. I’m opening a Support ticket on your behalf at this time so our Support team can troubleshoot this with you. Please stay tuned for a response from one of our Support team members.

As Michael previously mentioned, we are looking forward to getting you up and running as quickly as possible.

Cheers,

Rashad

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador Edited
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UPDATE

We're very happy to announce that our Engineers were able to get that issue reported by Mike above fixed in the latest public Craft Manager update and you should not expect to encounter it any longer. Since you had installed the test-build, you'll want to revert back to the main Craft Manager build for this update to take effect. Here's how to install the latest public Craft Manager version:

First, please quit Craft Manager completely:

  1. Click the "C" icon in your mac toolbar

  2. Click the gear icon, then Sign out

  3. Click the gear icon again, then Quit


Next, install the public Craft Manager version:

  1. Download this CraftManager.zip file 

  2. Go to your Downloads folder, and double-click CraftManager.zip to extract CraftManager

  3. Move CraftManager to your Applications folder. If asked to replace the current version, click Replace.

  4. Go to your Applications folder, and double-click CraftManager to open the app

  5. Click the "C" icon in your mac toolbar, and sign in to your company account as you normally would.

Please note: this update only resolves the issue's we've been experiencing with users being signed out after attempting to sync their artboards. If you were previously encountering syncing errors, you may continue to see those errors with some files, however, you should no longer be automatically signed out when attempting to sync. 

Thank you for your patience while our team worked on sorting this out. We want to make sure this is working as intended now, so please don't hesitate to reach out if you have any questions or lingering issues with this. We're here to help!

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