Sorry, the InVision Help Center does not support Internet Explorer. Please download Microsoft Edge or another modern browser.


InVision ambassador ambassador
Jed Jed Edited

iOS Invision app crashes every time I scan my qr code for pairing

macOS: Catalina 10.15.3

ios 13.3.1

Studio: Version 1.26.1

 

App crashes every time the QR is finished scanning for pairing. I did get it to work once, but never happened again. 

Checked that both devices are on the same network. Even tried the 2.4ghz and the 5ghz just for fun. 

Restarted both my MacBook and my iPhone multiple times (one hard restart on both as well).

Deleted macos Invision Studio App and reinstalled, same goes for the ios app. If anyone has a clue,

I should would love some help. This is my first time posting, so if I'm leaving out an additional information give me a heads up. 

Thanks!

 

 

0

comments

sort by


Laura Cunha
InVision ambassador Laura Cunha, InVision Employee , ambassador
Comment actions Permalink

Hi Jed,

Thank you for taking the time to share this issue here in Community! I'm very sorry about the trouble mirroring your Studio prototypes in the iOS app.

I'd like our Support team to have a closer look into this crash, so I will go ahead and open a ticket on your behalf so that they can investigate further. Please keep an eye out for an email from our team!

Best,
Laura

0

join the conversation

to comment, sign up or sign in.