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InVision ambassador ambassador
Keay Keay

Publish prototype is giving an error

With Mac Os Catalina and latest invision studio I am not able to publish a prototype I tried almost everything and I am out of ideas. 

Can you help please?

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Keay,

Sorry to see that you're running into this publishing issue with your Studio prototype. It looks like one of our Support agents is currently working with you on this issue.

To be clear, are you experiencing this issue with publishing a Studio or non-Studio file? Additionally, is this happening with all files or one in particular? I will be sure to share any information gathered here with your Support agent.

Look forward to hearing from you,

Shaina

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Erik Schutzman
InVision ambassador Erik Schutzman , ambassador
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What was the cause and solution to this issue? I'm having the same problem.

 

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Rashad
InVision ambassador Rashad, InVision Employee , ambassador
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Hi Erik,

I'm terribly sorry to hear that you too are experiencing trouble. We'd actually need to investigate the trouble you're having in order to determine where the issue lies. As such, the results from the initial report may differ from yours. With that in mind, could you please let us know if the issue is occurring with 1 particular file or multiple?

If you are able to do so, can you please let me know if copying+pasting the artboards from the affected Studio file to a new Studio file, then attempting to publish from the new Studio file works to resolve the issue you're having?

If that doesn't work, could I have you please try signing out of your InVision account within Studio, then signing back in?

Thanks and looking forward to your reply,

Rashad 

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