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InVision ambassador ambassador
David Franco David Franco

Can't duplicate or copy/paste layers and artboards

Hi,

I have a Studio project in which I cannot copy/paste layers and elements or duplicate artboards.

Does anyone know what might be the cause? 

 

Thanks.

David

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi David,

Thanks for taking the time to reach out here and in your other comment on an existing thread in Community. I have addressed your issues here and have opened a ticket on your behalf for our Support team to test further. 

For those also running into this issue, please include the following details for troubleshooting:

  1. What version of Studio are you using?
  2. Are you having issues just one particular Studio file or are you experiencing issues on multiple files?
  3. Can you please send through a screencast or screenshots showing what's going wrong?
  4. Can you please provide your OS details?
  5. Does duplicating an item by pressing down 'alt' and then clicking and dragging a layer work?
  6. If you haven't already done so, could you please try reinstall Studio. 
    1. Open up the Control Panel
    2. Click on Programs
    3. Click on Programs and Features
    4. Find Studio on the list, right click and select ‘Uninstall’
    5. Download a new copy of Studio here https://www.invisionapp.com/studio/
    6. Install Studio again

Thanks again,

Shaina


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