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InVision ambassador ambassador
Jarod David Edited

Damage file

How can i recover a damage file? May laptop got laggy so i restart my laptop after i save my file and when i open it, an error pop up says This file could not be opened. 

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Monika R.
InVision ambassador Monika R., InVision Employee , ambassador
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Hey Jarod,

I'm really sorry that you're having trouble opening your file! Just to check - is it a Studio file? If so, can you please provide us with a few extra details so we can investigate this further? 

  1. If using Mac: Can you please send a screenshot of the About This Mac overview? (click the Apple icon > About This Mac)
  2. If using Windows: Can you please send a screenshot of your operating system information? We need to see both the “Device specifications” and the “Windows specifications” sections on the “About” page. To grab that info, click the Start (Windows icon) button, and then click Settings > System > About.
  3. Which version of Studio are you using?
  4. Could you provide screenshots showing the error message?

Thanks so much!

Monika

 

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Nicole
InVision ambassador Nicole , ambassador
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I'm facing the same problem too.. 

Could you please help me? I use Invision to do my coursework... 

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Nicole
InVision ambassador Nicole , ambassador
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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Nicole,

Thanks for taking the time to reach out in this Community thread, open a ticket with our Support team, and start a post here. I noticed that one of our Support agents, Rashad, has picked up your ticket and you're currently working together. Our Support team will be able to best handle this moving forward.

I will keep an eye on your ticket as you continue to work internally with our Support agents. If there's anything else I can help out with, please don't hesitate to follow up.

Best,

Shaina

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nuelCee
InVision ambassador nuelCee , ambassador
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Good day am having the same issue of my file not opening please I need a response very quickly on how to resolve it please😫🙏🙏

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi there,

So sorry to hear that you're also having these issues! As I mentioned in my response to your other comment, we really appreciate you reaching out here in Community. Since you're actively working with our Support team already, they will be able to best assist you moving forward. 

I have notified your Support agents of your comments here in Community. If there's anything I can do to help, please don't hesitate to let me know.

Have a great day,

Shaina

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