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Jarod David
Jarod David Updated

Damage file

How can i recover a damage file? May laptop got laggy so i restart my laptop after i save my file and when i open it, an error pop up says This file could not be opened. 

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Monika R.
InVision ambassador Monika R. , ambassador

Hey Jarod,

I'm really sorry that you're having trouble opening your file! Just to check - is it a Studio file? If so, can you please provide us with a few extra details so we can investigate this further? 

  1. If using Mac: Can you please send a screenshot of the About This Mac overview? (click the Apple icon > About This Mac)
  2. If using Windows: Can you please send a screenshot of your operating system information? We need to see both the “Device specifications” and the “Windows specifications” sections on the “About” page. To grab that info, click the Start (Windows icon) button, and then click Settings > System > About.
  3. Which version of Studio are you using?
  4. Could you provide screenshots showing the error message?

Thanks so much!

Monika

 

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Nicole
InVision ambassador Nicole , ambassador

I'm facing the same problem too.. 

Could you please help me? I use Invision to do my coursework... 

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Nicole
InVision ambassador Nicole , ambassador

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Nicole,

Thanks for taking the time to reach out in this Community thread, open a ticket with our Support team, and start a post here. I noticed that one of our Support agents, Rashad, has picked up your ticket and you're currently working together. Our Support team will be able to best handle this moving forward.

I will keep an eye on your ticket as you continue to work internally with our Support agents. If there's anything else I can help out with, please don't hesitate to follow up.

Best,

Shaina

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nuelCee
InVision ambassador nuelCee , ambassador

Good day am having the same issue of my file not opening please I need a response very quickly on how to resolve it please😫🙏🙏

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi there,

So sorry to hear that you're also having these issues! As I mentioned in my response to your other comment, we really appreciate you reaching out here in Community. Since you're actively working with our Support team already, they will be able to best assist you moving forward. 

I have notified your Support agents of your comments here in Community. If there's anything I can do to help, please don't hesitate to let me know.

Have a great day,

Shaina

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Kislan
InVision ambassador Kislan , ambassador

I'm having the same problem, can someone help me?

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Michéle (Mikele) De Sousa
InVision ambassador Michéle (Mikele) De Sousa , ambassador

Hi Kisian

Thanks for reaching out and hope you are doing well.

Sorry to hear you are experiencing the same problem.

Our Support team and Studio Engineers are looking into these issues on a case-by-case basis.

That being said, I would like to open a ticket for you immediately so that we can get our team to assist you further.

Please keep an eye out for an email from one of our Support agents soon.

Thanks.

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Saddam Hussein Elmahdi Saleh
InVision ambassador Saddam Hussein Elmahdi Saleh , ambassador

I have the same problem and need your help. Following are my System Specs, Error Message "This File Couldn't be Opened" Studio Version "1.28.1". Screen shots are below:

 

 

 

 

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Camille M
InVision ambassador Camille M , InVision Employee , ambassador

Hi Saddam,

Thanks for writing into the Community! I'm so sorry to hear you're also also running into troubles with a corrupted file.

I'm going to go ahead and open a ticket for you with our Support team now, so that they can get a copy of this file to troubleshoot further.

Best,

Camille

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Michele Giardina
InVision ambassador Michele Giardina , ambassador

I also have this problem. Is there a solution now?

 

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Camille M
InVision ambassador Camille M , InVision Employee , ambassador

Hi Michele,

Sorry to hear you're also affected by this issue!

I'm going to go ahead and open a ticket for you with our Support team now, so that they can get a copy of this file to troubleshoot further.

Best,

Camille

 
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AIS
InVision ambassador AIS , ambassador Edited

My Invision file is damaged 
can you please help, How can I fix that 
Here is my attached screenshot of my System

Invision Version 1.28.2

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi AIS,

We're sorry to hear that you're also running into an issue with your Studio file, but thanks for reaching out to our Community.

I’ll be opening a ticket on your behalf with our Support team so they can dig into this further with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you, and we'll look forward to assisting you via the ticket. 

Best,
Raynor

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