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InVision ambassador ambassador
Omar Simpson

App Store Won't Load

Everytime I click the App Store it shows this error.

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Omar,

Thanks for getting in touch and sorry to hear you are having trouble launching the Studio App Store! I'd certainly be happy to look into this for you.

Can you first please try quitting InVision Studio and restart?

If located in an office, can you try using a non-company WIFI (e.g personal hotspot) to launch the Studio App Store - do you still have the same trouble? 

If the above does not help, can I please gather a few additional details below which will help us troubleshoot the issue further?:

  1. Can you please send a screenshot of your operating system information? We need to see both the “Device specifications” and the “Windows specifications” sections on the “About” page. To grab that info, click the Start (Windows icon) button, and then click Settings > System > About.
  2. Which version of Studio for Windows are you using?

Look forward to hearing back,

Shaina

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Michael
InVision ambassador Michael , ambassador
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Also App Store not working for me. All I can see is loading indicator:

I have the newest version of Studio (1.26.0) and newest macOS 10.15.2 (iMac Pro - 2017)

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Michael,

Thanks so much for reaching out today! I'm sorry to hear that you're having difficulty accessing the Studio App Store, but I'll be happy to help with troubleshooting this. 

To get a better idea of what's happening on your end, I'd like to get a few more details and rule a few things out:

  1. If you connect to an alternate network (no VPN, firewall, proxies, etc.) are you able to connect to the App Store successfully? 
  2. If you haven't already, could you please sign out of InVision within Studio and sign back in, and see if you're still unable to access the App Store? 

Looking forward to hearing back from you,

Shaina

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Amanda Decker
InVision ambassador Amanda Decker , ambassador
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I was having this issue as well. After I signed out and signed back in, I noticed there was an update available - after installing the update, I am able to open the App Store.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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So glad to hear that updating Studio resolved this issue for you, Amanda! If there's anything else we can help out with, please don't hesitate to let us know.

Have a great day,

Shaina

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Michael
InVision ambassador Michael , ambassador
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Same here 🙂 updating to 1.26.1 resolved this issue.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Awesome, Michael! So glad to hear the update worked for you as well.

Enjoy your day,

Shaina

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Suthan bala
InVision ambassador Suthan bala , ambassador
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There's definitely something wrong with the app loading screen.

Few bugs I noticed.

 

Environment: Windows 10 64-bit

Bug 1: Update check bug -- I installed Invision Studio about 3-4 months back, didn't use much. Today opened it. App store wouldn't open, it was stuck on the loading screen. Checked version, it was 1.26. Then clicked on the Check for Updates, it said I was on the latest version. When I uninstalled and reinstalled, I was on 1.28.

Bug 2: App store bug -- I followed Amanda's advice and signed out then signed in. The store was still stuck on the loading. But then, I clicked outside of the app store modal, then tried opening the app store, it worked.

 

Besides these two issues, great app. Good job team!

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Mike Siegle
InVision ambassador Mike Siegle, InVision Employee , ambassador
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Hey Suthan, 

It's Mike from InVision here. Thanks so much for taking the time to report your findings to us. 

More importantly, I'm really sorry to hear you're experiencing these troubles with the Studio App Store. 

To get a better idea why this is happening, could you provide the following information:

  1. Are you currently having issues accessing thee Studio App Store? If so, what steps are you taking to get it to work? For example, do you need to close/reopen the App Store to get it to work?
  2. Are you getting any error messages you can share with us?

Once I have these details, we should have a better idea why this is happening. 

If you have any questions, please don't hesitate to reach out, we're here to help any way we can.

Looking forward to hearing back!

All the best,

Mike

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