Sorry, the InVision Help Center does not support Internet Explorer. Please download Microsoft Edge or another modern browser.

InVision ambassador ambassador
Omar Simpson Omar Simpson

App Store Won't Load

Everytime I click the App Store it shows this error.




sort by

Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
Comment actions Permalink

Hi Omar,

Thanks for getting in touch and sorry to hear you are having trouble launching the Studio App Store! I'd certainly be happy to look into this for you.

Can you first please try quitting InVision Studio and restart?

If located in an office, can you try using a non-company WIFI (e.g personal hotspot) to launch the Studio App Store - do you still have the same trouble? 

If the above does not help, can I please gather a few additional details below which will help us troubleshoot the issue further?:

  1. Can you please send a screenshot of your operating system information? We need to see both the “Device specifications” and the “Windows specifications” sections on the “About” page. To grab that info, click the Start (Windows icon) button, and then click Settings > System > About.
  2. Which version of Studio for Windows are you using?

Look forward to hearing back,



join the conversation

to comment, sign up or sign in.