I have a prototype that was working just fine up until a couple of days ago.
We are attempting to replicate a mega-menu and have overlays on top of overlays.
As of late last week, the second set of overlays are not interactive and the first overlay will no longer close.
We haven't made any changes to the prototype. Have there been changes to how Screen as Overlay is handled w/in InVision?
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Hi Matthew,
Sorry to hear that the "Screen as Overlay" setting isn't working properly for you. To get a better idea of what might be causing this issue, can you please provide some additional information?:
Look forward to hearing from you,
Shaina
I also have a very similar problem.
I have a menu that opens several overlays in a typical drop-down format on hover. Each overlay is a duplicate of the entire menu, but with one drop down open. If the user moves the mouse outside the "drop down"-part of the overlay, I have set areas to link back/close on hover inside each overlay or link to other drop down overlays.
This worked perfectly fine until recently. Now the same overlays will not close like it used to do. It seems back/close on hover does not work inside screens that are used as overlays any more.
I will maybe try to change how I use overlays to fix this now, but it is clear that something changed in the way overlays work in Invision.
Espen
Hi Espen,
I'm terribly sorry for the trouble you're experiencing, and for the inconvenience this is causing. So that I can better assist, I just need to gather a few additional details from you:
Having those details will provide a great starting point to determine the best method of assisting you further.
Thanks,
Rashad
I found out more about the issue:
It seems buttons/fields inside overlays does not work anymore. Neither on hover or on click. The action in the overlay is ignored, and instead actions/buttons under the overlay is used if there are any.
I use Sketch to make the artboards, and upload using Craft plugin. I set all actions inside the Invision webtool, not app. I found this method to be least confusing ;)
It is a bit difficult to show this in a movie since it involves switching between multiple overlays opening on hover on the same screen, at the same time inside the overlays there are click and hover actions. The only visible way to tell there is a bug is that the overlays will no longer close as usual (with a back/close link). The same problem happens when opening the prototype with a public share link.
Edit: Made a video of the problem after all:
https://photos.app.goo.gl/kCMjbxAmMjALAhM58
My prototype worked perfectly before Christmas. Something has been changed on your part recently that has caused this bug.
Hi Espen,
Thanks so much for sharing the screencast, that's super helpful! To troubleshoot this further, can you please open an incognito/private mode window and try interacting with those hotspots there? If the issue persists in the incognito mode, can you please share your browser and OS details which you can gather by clicking here?
Look forward to hearing back!
Monika
Yes the problem persists in incognito mode when opening a public share link.
Here is my browser and OS details.
Hi Espen,
Thanks so much for providing those additional OS and browser details!
I think the trouble you're experiencing with hover overlays may be related to a known issue we're looking into at the moment. I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.
My sincere apologies for any frustration and disruption that this issue is causing you!
Thanks for hanging in there,
Jeremy
Any further updates on this?
This problem still persists, and the problem has been escalated to the Tier 2 support team.
Thanks for reaching out for an update on this, Matthew. As Espen mentioned, he is currently working with our Tier 2 Support team on this issue to determine whether or not it's related to a known issue that our team is investigating.
In order to determine if you are, in fact, encountering the same issue, we will need all of the information originally requested above. If you prefer to share this information internally, I'm happy to open a ticket on your behalf so that our Support team can assist you.
Please let me know how you would like us to help.
Look forward to hearing from you,
Shaina
Hi Shaina,
Yes, if you could please open a ticket with support that'd be great. Thanks so much.
matt
Hi Matthew,
I've opened a ticket on your behalf include the details you have above. In your ticket, you'll notice a few other questions regarding information our Support team will need in order to move forward.
Please look for a message in your inbox soon. One of our Support agents will be following up once they've had a chance to review your response to the ticket I've opened for you.
If there's anything else we can help with, please let us know.
Best,
Shaina
Hi,
I'm having this issue again - all the buttons within the overlays aren't interactive anymore. It was working a couple days ago though. Any update on this issue?
I have the same problem. Buttons in overlays were working yesterday, today they are not anymore ...
I am experiencing the same issue with buttons working in overlays.
Hi all,
Thanks for reaching out on this! We discovered an issue earlier this week with overlay hotspots not triggering in 'Play' mode.
I'm happy to share our engineers released a fix for this yesterday so we believe you should no longer run into this issue. We're terribly sorry for the hiccup!
Please give this another try if you run into any further issue, please submit a support request so we can dig in further.
Best,
Camille