Sorry, the InVision Help Center does not support Internet Explorer. Please download Microsoft Edge or another modern browser.


InVision ambassador ambassador
Matthew Dichter

Screen as Overlay not working properly

I have a prototype that was working just fine up until a couple of days ago.

We are attempting to replicate a mega-menu and have overlays on top of overlays. 

As of late last week, the second set of overlays are not interactive and the first overlay will no longer close.

We haven't made any changes to the prototype. Have there been changes to how Screen as Overlay is handled w/in InVision?

This post is associated with a known feature request: [[problemTicketSubject]]. Let our Product team know that you’re interested in this feature.

Sign in to add your vote

Thanks for taking the time to share your feedback about making our product better. We’ve let our Product team know that you’re interested in this feature so they can factor that into their product strategy.

comments

sort by


Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador Edited
Comment actions Permalink

Hi Matthew,

Sorry to hear that the "Screen as Overlay" setting isn't working properly for you. To get a better idea of what might be causing this issue, can you please provide some additional information?:

  1. A screenshot of your "About this Mac" overview or other OS details
  2. Your browser details which you can find here  
  3. A screencast or screenshot(s) displaying the issue
  4. How was your prototype created? (ie. Sketch and synced with Craft)
  5. Sometimes we'll see issues with a browser passing outdated data, which can be the root of odd behavior seen in a prototype.  Can I have you check for issue you see with an overlay when signed into an incognito window or another browser?
  6. If this issue persists could you provide us screencast showing what is happening?

Look forward to hearing from you,

Shaina

0

Espen
InVision ambassador Espen , ambassador
Comment actions Permalink

I also have a very similar problem.

I have a menu that opens several overlays in a typical drop-down format on hover. Each overlay is a duplicate of the entire menu, but with one drop down open. If the user moves the mouse outside the "drop down"-part of the overlay, I have set areas to link back/close on hover inside each overlay or link to other drop down overlays.

This worked perfectly fine until recently. Now the same overlays will not close like it used to do. It seems back/close on hover does not work inside screens that are used as overlays any more.

I will maybe try to change how I use overlays to fix this now, but it is clear that something changed in the way overlays work in Invision.

Espen

0

Rashad
InVision ambassador Rashad, InVision Employee , ambassador
Comment actions Permalink

Hi Espen,

 

I'm terribly sorry for the trouble you're experiencing, and for the inconvenience this is causing. So that I can better assist, I just need to gather a few additional details from you:

  1. What product was used to create your prototype? (Studio, Craft, web app)
  2. Would you mind sharing a screen recording that shows the issue? We'd be happy to create a ticket to engage further on this if there is some content sensitivity in your prototype.
  3. Does the same issue occur while using an incognito or private window?

Having those details will provide a great starting point to determine the best method of assisting you further.

 

Thanks,

Rashad

0

Espen
InVision ambassador Espen , ambassador Edited
Comment actions Permalink

I found out more about the issue:

It seems buttons/fields inside overlays does not work anymore. Neither on hover or on click. The action in the overlay is ignored, and instead actions/buttons under the overlay is used if there are any.

I use Sketch to make the artboards, and upload using Craft plugin. I set all actions inside the Invision webtool, not app. I found this method to be least confusing ;)

It is a bit difficult to show this in a movie since it involves switching between multiple overlays opening on hover on the same screen, at the same time inside the overlays there are click and hover actions. The only visible way to tell there is a bug is that the overlays will no longer close as usual (with a back/close link). The same problem happens when opening the prototype with a public share link.

Edit: Made a video of the problem after all:
https://photos.app.goo.gl/kCMjbxAmMjALAhM58

My prototype worked perfectly before Christmas. Something has been changed on your part recently that has caused this bug.

0

Monika R.
InVision ambassador Monika R., InVision Employee , ambassador
Comment actions Permalink

Hi Espen,

Thanks so much for sharing the screencast, that's super helpful! To troubleshoot this further, can you please open an incognito/private mode window and try interacting with those hotspots there? If the issue persists in the incognito mode, can you please share your browser and OS details which you can gather by clicking here?

Look forward to hearing back!

Monika

0

Espen
InVision ambassador Espen , ambassador
Comment actions Permalink

Yes the problem persists in incognito mode when opening a public share link.

Here is my browser and OS details.

0

Jeremy Bauer
InVision ambassador Jeremy Bauer, InVision Employee , ambassador
Comment actions Permalink

Hi Espen,

Thanks so much for providing those additional OS and browser details!

I think the trouble you're experiencing with hover overlays may be related to a known issue we're looking into at the moment. I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

My sincere apologies for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,
Jeremy

0

Matthew Dichter
InVision ambassador Matthew Dichter , ambassador
Comment actions Permalink

Any further updates on this?

0

Espen
InVision ambassador Espen , ambassador
Comment actions Permalink

This problem still persists, and the problem has been escalated to the Tier 2 support team.

0

Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
Comment actions Permalink

Thanks for reaching out for an update on this, Matthew. As Espen mentioned, he is currently working with our Tier 2 Support team on this issue to determine whether or not it's related to a known issue that our team is investigating.

In order to determine if you are, in fact, encountering the same issue, we will need all of the information originally requested above. If you prefer to share this information internally, I'm happy to open a ticket on your behalf so that our Support team can assist you.

Please let me know how you would like us to help. 

Look forward to hearing from you,

Shaina

0

Matthew Dichter
InVision ambassador Matthew Dichter , ambassador
Comment actions Permalink

Hi Shaina,

Yes, if you could please open a ticket with support that'd be great. Thanks so much.

matt

 

 

0

Matthew Dichter
InVision ambassador Matthew Dichter , ambassador
Comment actions Permalink

0

Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
Comment actions Permalink

Hi Matthew,

I've opened a ticket on your behalf include the details you have above. In your ticket, you'll notice a few other questions regarding information our Support team will need in order to move forward.

Please look for a message in your inbox soon. One of our Support agents will be following up once they've had a chance to review your response to the ticket I've opened for you.

If there's anything else we can help with, please let us know.

Best,

Shaina

0

join the conversation

to comment, sign up or sign in.