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InVision ambassador ambassador

Kicked from team after renaming?

I did something pretty simple, but there are some very odd results.

1. Create a new account (and team).

2. Rename the team and the URL.

3. Lose access.

I tried logging in at the default URL and the team specific URL. I tried through Studio and received an error message that I was not part of the team. How do I get back into the team? I am its sole member.

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Brittini O
InVision ambassador Brittini O , ambassador
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Hi Kevin,

So sorry to hear that you’re running into this issue! Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,



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