Sorry, the InVision Help Center does not support Internet Explorer. Please download
Microsoft Edge or another modern browser.
No results found for the query
[[ query ]]
View all results
Hi, getting a serverError message when trying to upload prototypes from Sketch to Invsion. Craft does also not see the previous prototypes on Invision.
Running Max OS Mojave 10.14.1
Craft 1.0.91 (v169)
Sketch Version 61.2
on a 100Mbit connection
So sorry see that you're running into a server error when using Craft for Sketch. Thanks for taking to time to provide your version details and screenshot above.
To get a better idea of what might be causing this, can you please try out a couple of things?:
If you continue to experience issues after attempting these troubleshooting options, please let me know.Thanks,
I'm experiencing the same issue here. Running Sketch 61.2, Catalina 10.15.2 and tried the steps as outlined in the previous post. Still not able to upload art boards to InVision and getting the "server error" alert. Any advice would be greatly appreciated. Thank you.
Not getting any results with the suggested points. Also tried deleting everything and re-installing both Craft and Sketch...
Hi Peter and Christopher,
Thank you for letting us know! Very sorry to hear about the continued trouble. Our Support team has reached out to you individually via email with some additional troubleshooting steps — please have a look in your inbox!
Hello, i'm having the same issues as the ones listed previously. I followed the steps, but still having issues.
Please let me know if you can help me with this.
Hello, Im having this problem as well. already tried the points above, uninstalled - reinstalled craft on sketch but still not working. Could you please help me?
Hey Carolina and Maxime!
So sorry to hear that you're also running into this error. In order for us to dig deeper, can you please start by confirming the following details:
Look forward to hearing back!
If anyone else is experiencing this issue, please contact our Support team directly here to report the issue you’re encountering.
Hi Monika R., thanks for your quick reply!
1. macOS High Sierra 10.13.6
2. Version 58 (84663)
3. v1.0.91 (169)
4. Yes, already tried that :-/
Looking forward to your answer!
Thank you so much for providing the details Monika requested, Maxime! At this point, I'd like our Support team to take a closer look at this for you and will be opening a ticket on your behalf.
Please keep an eye out for an email requesting some additional details for troubleshooting shortly.
Thanks for hanging in there,
Has this issue been figured out yet? It hasn't been working for a little while now.
Sorry to hear that this continues to be an issue for you. I noticed that you have also opened a ticket with our Support team regarding this issue. Thanks for taking the time to do that!
It looks like one of our Support agents has already followed up to help you out with this. They will be able to best assist you moving forward.
In the meantime, could you please log out of Craft Manager and log back in, making sure you're using your unique team domain? Here's how you do it:
Additionally, could you please send over a screenshot or screen recording showing the "serverError" message you're seeing, and let me know roughly what time/date did you last receive this server error when syncing (including the timezone)?
Thank you in advance, looking forward to hearing from you!
to comment, sign up or sign in.