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InVision ambassador ambassador
Peter Peter

ServerError when trying to Sync from Sketch to Invision

Hi, getting a serverError message when trying to upload prototypes from Sketch to Invsion. Craft does also not see the previous prototypes on Invision. 

Running Max OS Mojave 10.14.1

Craft 1.0.91 (v169)

Sketch Version 61.2 

on a 100Mbit connection 

 

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Peter,

So sorry see that you're running into a server error when using Craft for Sketch. Thanks for taking to time to provide your version details and screenshot above.

To get a better idea of what might be causing this, can you please try out a couple of things?:

  1. Do you still see the same error if you try connecting to a different (non-office, if applicable) WiFi or data network? If using a VPN or proxy, could you please try temporarily turning it off?
  2. Have you tried uninstalling and reinstalling Craft? To uninstall Craft:
    1. Click the Craft Manager icon in the macOS menu bar.
    2. Click the gear icon in the upper right corner.
    3. Click Preferences.
    4. Click Uninstall to uninstall the plugins.

    The plugins should now be uninstalled. To reinstall:
    1. Click the Craft Manager icon again in the macOS menu bar.
    2. Select the Tools tab at the top of the window.
    3. Click Install.

If you continue to experience issues after attempting these troubleshooting options, please let me know.

Thanks,

Shaina

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Christopher Hindman
InVision ambassador Christopher Hindman , ambassador
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I'm experiencing the same issue here.  Running Sketch 61.2, Catalina 10.15.2 and tried the steps as outlined in the previous post.  Still not able to upload art boards to InVision and getting the "server error" alert.  Any advice would be greatly appreciated.  Thank you.

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Peter
InVision ambassador Peter , ambassador
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Not getting any results with the suggested points. Also tried deleting everything and re-installing both Craft and Sketch...

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Laura Cunha
InVision ambassador Laura Cunha, InVision Employee , ambassador
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Hi Peter and Christopher,

Thank you for letting us know! Very sorry to hear about the continued trouble. Our Support team has reached out to you individually via email with some additional troubleshooting steps — please have a look in your inbox!

Best,
Laura

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carolina munoz
InVision ambassador carolina munoz , ambassador
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Hello, i'm having the same issues as the ones listed previously. I followed the steps, but still having issues.

Please let me know if you can help me with this.

 

Thanks,

Carolina Munoz

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Maxime van Strijland
InVision ambassador Maxime van Strijland , ambassador
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Hello, Im having this problem as well. already tried the points above, uninstalled - reinstalled craft on sketch but still not working. Could you please help me?

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Monika R.
InVision ambassador Monika R., InVision Employee , ambassador
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Hey Carolina and Maxime!

So sorry to hear that you're also running into this error. In order for us to dig deeper, can you please start by confirming the following details:

  1. What operating system are you using? Please include the version (e.g. macOS 10.13.30)
  2. What version of Sketch are you using?
  3. What version of the Craft plugins are you using? Please include Craft Manager and Sync+Prototype version numbers
  4. Does the issue persist when trying on a different network (e.g. your mobile hotspot)? 

Look forward to hearing back!

Monika

If anyone else is experiencing this issue, please contact our Support team directly here to report the issue you’re encountering.

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Maxime van Strijland
InVision ambassador Maxime van Strijland , ambassador
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Hi Monika R., thanks for your quick reply!

1. macOS High Sierra 10.13.6

2. Version 58 (84663)

3. v1.0.91 (169)

4. Yes, already tried that :-/

Looking forward to your answer!

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Thank you so much for providing the details Monika requested, Maxime! At this point, I'd like our Support team to take a closer look at this for you and will be opening a ticket on your behalf.

Please keep an eye out for an email requesting some additional details for troubleshooting shortly. 

Thanks for hanging in there,

Shaina

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Dave Wigder
InVision ambassador Dave Wigder , ambassador
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Has this issue been figured out yet? It hasn't been working for a little while now. 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Dave,

Sorry to hear that this continues to be an issue for you. I noticed that you have also opened a ticket with our Support team regarding this issue. Thanks for taking the time to do that!

It looks like one of our Support agents has already followed up to help you out with this. They will be able to best assist you moving forward.

In the meantime, could you please log out of Craft Manager and log back in, making sure you're using your unique team domain? Here's how you do it:

  1. In the Mac menu bar, click the Craft icon.
  2. At the top left of the modal, click the Prototypes tab, and then click Sign In.
  3. Click Know your team domain below the email address field.
  4. In the Team Domain field, enter your team's unique domain. It seems you have multiple teams, but an example would be: christopherhindman180296
  5. Enter your email address and password, and click Sign In.

Additionally, could you please send over a screenshot or screen recording showing the "serverError" message you're seeing, and let me know roughly what time/date did you last receive this server error when syncing (including the timezone)?

Thank you in advance, looking forward to hearing from you!

Shaina

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