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InVision ambassador ambassador
Brody Albert Brody Albert

problem with synch in Photoshop

Hello, 

I am having problem with the sync dialog box in Photoshop. It will not allow me to select an "account type" when creating a new prototype. Nor do I see existing prototypes. Is this happening with anyone else?

I've tried on both my MacBook and my iMac. Running PSD 2020 and on an updated operating system. 

Thank you!

-Brody

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Brody,

Sorry to see that you're having issues with Craft for Photoshop. To get a better idea of what might be causing this issue, can you please provide some additional information?:

  1. A screenshot of your "About this Mac" overview
  2. The version of Craft Manager that you're running
  3. The version of Craft Sync + Prototype that you're running
  4. When did you first notice this starting to happen?

Look forward to hearing from you,

Shaina

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Brody Albert
InVision ambassador Brody Albert , ambassador
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Hi Shaina, thank you so much for your help.

1. Screenshot of my laptop below, but this is happening on my desktop as well. 

2. Craft Manager 1.01.91

3. Craft Sync + Prototype 2.3.143

4. It happened as soon as I installed the program. I am new to both Craft and Invision and have not been able to get the Sync function to work. 

Thank you for your time, 

Brody

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Brody,

Thanks so much for providing those details! Craft issues can often be resolved by uninstalling and reinstalling the plugin, so I'd like for you to give that a try using the instructions below.

To uninstall Craft:

  1. Click the Craft Manager icon in the macOS menu bar.
  2. Click the gear icon in the upper right corner.
  3. Click Preferences.
  4. Click Uninstall to uninstall the plugins.

The plugins should now be uninstalled. To reinstall:

  1. Click the Craft Manager icon again in the macOS menu bar.
  2. Select the Tools tab at the top of the window.
  3. Click Install.

If you continue to experience issues after reinstalling, let me know and I’ll be glad to walk you through some next steps!

Thanks,

Shaina

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Brody Albert
InVision ambassador Brody Albert , ambassador
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Thank you so much for your quick response. 

I followed your instructions to uninstall and reinstall the plugins. I quit all applications and restarted my computer. Seems like I am still having the same problem. When I click on the "Select account" tab to create a new prototype, there is nothing clickable. 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Thanks for attempting the steps above, Brody. I'm sorry to see that you're still having issues.

At this point, I'd like our Support team to take a closer look at this for you. I'll open a ticket on your behalf so they can troubleshoot further. Please look out for an email from one of our Support agents soon.

Thanks for hanging in there,

Shaina

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