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InVision ambassador ambassador
Invision Delen Invision Delen

Background change in dsm

I have the same issue as posted here https://support.invisionapp.com/hc/en-us/community/posts/360054488731-Why-how-is-there-a-component-background-colour-

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi there,

Thanks for following up here in Community to report that you're also encountering this issue. As mentioned in the other post that you linked to, this is an issue that our Engineering team is aware of.

That being said, I would like to open a ticket on your behalf with our Support team. They will be able to link your report up to the issue we're tracking, and keep you in the loop with any updates on this issue as we have anything to share.

Please keep an eye out for an email from one of our Support agents soon. If there's anything else I can help out with, please let us know.

Thanks again for reporting,

Shaina

If anyone else is experiencing this issue, please contact our Support team directly here to report.


Volodymyr Murskiy
InVision ambassador Volodymyr Murskiy , ambassador
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Hello! Any news about the issue or everyone who faced with it should contact support?

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Volodymyr,

I can confirm that what has been reported by Delen above is related to an issue that our Engineering team is investigating where the background color for some DSM elements appear as dark grey rather than the light grey that is typically used. They are currently working on the issue. 

To confirm that you're encountering the same issue, can you please provide the following information?:

  1. The version of DSM that you're running
  2. A screenshot displaying the issue

Apologies for the disruption caused here. Please let me know if there’re any questions. 

Best,

Shaina

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Volodymyr Murskiy
InVision ambassador Volodymyr Murskiy , ambassador Edited
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hi again, thanks for the answer
1. v. 1.1.25
2. https://prnt.sc/qmwd2m

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Thank you very much for following up with those details, Volodymyr. I will open a ticket on your behalf including all of the details that you've provided thus far.

Please keep an eye out for an email from one of our Support agents soon. If there's anything else I can help with in the meantime, don't hesitate to let me know.

Best,

Shaina

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