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InVision ambassador ambassador
kyunghyun. kang kyunghyun. kang

I don't want see this message! help plz!

Hello👋 I am using your platform well. I think it's a very good service.

But, Whenever I use Inspect mode, I get a message "Sorry... For some reason we couldn't
retrieve Inspect data for this screen. Try refreshing your browser.".

https://youtu.be/lEcax5Pja0Q 👈Here is a video about the error that appears in my project.

Even this happens on every page, every project!

This is very disturbing. How can I solve this problem?

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi there,

Thanks for reaching out here in Community! Sorry to hear that you're having trouble with Inspect. To help us troubleshoot this issue I just have some things I wanted to clarify:

  1. Which version of Craft Manager and Craft Sync are you using?
  2. Which version of Sketch or Photoshop are you using?
  3. Were all the screens in the Prototype uploaded via Craft, or did you upload some directly in the the InVision Web App?

Look forward to hearing from you,

Shaina

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kyunghyun. kang
InVision ambassador kyunghyun. kang , ambassador
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Hi, Shaina!

1. Craft - v1.0.91(169) - I think it's lastst version. 

2. Sketch - version 61

3. All screens were uploaded from Sketch via Craft.

Is it because I am using the latest version?
However, there are projects in which the message is displayed entirely and some projects that are not displayed.
Even uploading each project back to the same version (Sketch and Craft) causes problems on only one side.

https://invis.io/S7VAHA7FUXG 👈Error message (O)

https://invis.io/EXVAH9WK4TP 👈 Error message (X)

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Camille M
InVision ambassador Camille M, InVision Employee , ambassador
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Hi there,

So sorry to hear that you’re running into this issue! Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,


Camille

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